Technical Customer Support (Italy)

BlueSnap, Inc; Biella; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is looking for a Technical Customer Support professional to join their dedicated team. The successful candidate will own technical customer-facing activities including deployment, training, and ongoing support. The position requires strong communication skills, technical knowledge in programming, and a customer-centric approach. Flexibility to travel internationally is also needed.

Competenze

• 3+ years' experience in a customer-facing technical position.
• Ability to travel internationally 30% of the time.
• Knowledge of Automotive industry is a plus.

Mansioni

• Accept full ownership of technical customer-facing activities.
• Assist in product deployment and training customers.
• Provide ongoing customer support.

Conoscenze

Interpersonal skills

Communication skills

Customer-centric approach

Fluency in English

Formazione

BSc. in Computer Science or Engineering

Strumenti

C / C++

Java

Linux

Descrizione del lavoro

We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.

The right candidate should have various technical capabilities and customer-centric approach.

Requirements

• BSc. in Computer Science or Engineering
• 3+ years' experience in a customer-facing technical position
• Knowledge of C / C++, Java, or similar programing languages
• Knowledge of Linux
• Excellent interpersonal and communication skills
• Ability to travel internationally 30% of the time
• Fluency in English

Advantage to those who also have :

• Knowledge of Automotive industry and experience
• Multi-disciplinary product experience
• Scripting and / or NoSQL DB knowledge
• Knowledge of RTOS (QNX, Integrity, etc.)
• Proficiency in speaking / writing in additional languages

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