Technical Customer Support Engineer (remote)

Up Closets of Charleston; Vicenza; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company is expanding its remote Technical Support Engineer team to provide exceptional service globally. You will support users and work collaboratively with various teams to enhance customer experience and define requirements, ideal for someone passionate about customer service and technology.

Servizi

Competitive salary plus stock options

Remote-first work environment

Healthcare contributions

Flexible time off policies

$500 home office setup allowance

Competenze

• Experience as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for 24x7 support in a global, distributed environment.
• Eager to learn and grow.

Mansioni

• Support users through cases, chat, and meetings.
• Develop solutions based on ClickHouse Cloud and open-source.
• Mentor and train team members and customers.

Conoscenze

Technical expertise in ClickHouse

SQL databases

OLAP

cloud-native SaaS

distributed systems

English communication

team-oriented

proactive attitude

Descrizione del lavoro

Technical Customer Support Engineer (remote)

Italy (Remote)

About ClickHouse

We are the company behind the popular open-source, high-performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it enables systems to generate reports from petabytes of raw data with sub-second latencies. With an active community adopting our open-source technology, we are now delivering Cloud-first solutions to enhance customer experience.

Our top adopters include Lyft, Cisco, and eBay. Our products are fast, and so are we.

We foster an open and collaborative environment where curiosity, engagement, and excitement thrive. If you want to learn, grow, influence change, and have your voice heard—read on!

Role Overview

We are expanding our support team at ClickHouse to provide exceptional service globally. We seek a Technical Support Engineer for our Support Engineering team. This customer-facing role involves interactions via chat, calls, Slack, and virtual meetings. You will handle a variety of tasks, from triaging support tickets to assisting with pre- and post-sales activities, collaborating on technical POCs, and proposing support process improvements. This role is ideal for someone eager to contribute to our customer support excellence as our user base grows.

Responsibilities

• Support and guide users, customers, and prospects through cases, chat, Slack, community forums, and meetings.
• Develop solutions based on ClickHouse Cloud and open-source, sharing knowledge via documentation, blogs, webinars, and training.
• Collaborate with Support Services, Engineering, Go-to-Market, and Product teams to define user and customer requirements.
• Mentor, train, and share expertise with colleagues, users, and customers.

Core Expectations

• Provide excellent customer service as a first-line technical engineer, ensuring timely responses within SLAs across various communication channels.
• Build trusted relationships with colleagues, customers, and partners.

Qualifications

• Technical expertise in ClickHouse, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Experience as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for 24x7 support in a global, distributed environment.
• Strong English communication skills and ability to work remotely with reliable connectivity.
• Team-oriented, empathetic, proactive, and eager to learn and grow.
• Experience with ClickHouse, OSS technologies, and cloud platforms like Azure, GCP, or AWS.
• Knowledge of data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Compensation & Benefits

• Competitive salary plus stock options.
• Remote-first work environment.
• Healthcare contributions.
• Stock options for all new employees.
• Flexible time off policies.
• $500 home office setup allowance.
• International mobility opportunities, subject to role and location considerations.

Our Culture

As part of our first 200 employees, you'll help shape our culture. We value teamwork, openness to learning, helpfulness, responsiveness, and respectful feedback. Interested in our culture? Follow our blog or LinkedIn to learn more and see how you can contribute!

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