Technical Customer Support Engineer (remote)

Up Closets of Charleston; Ferrara; Remoto; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in open-source data management seeks a Technical Customer Support Engineer to enhance customer experiences. This remote role involves providing top-tier support, developing solutions, and collaborating across departments, ideal for candidates passionate about technical support in a fast-paced environment.

Servizi

Cash compensation plus stock options

Remote-first work environment

Healthcare contributions

Equity in the company

Flexible time off and generous leave policies

$500 home office setup allowance

International mobility options

Competenze

• Availability for 24x7 support in a global environment.
• Strong English communication skills.
• Passion for building scalable, high-performing databases.

Mansioni

• Support users and customers through various channels.
• Create solutions based on ClickHouse Cloud and open-source.
• Collaborate with teams to define needed functionalities.

Conoscenze

Technical experience in ClickHouse

SQL

OLAP

distributed systems

problem-solving skills

team-oriented mindset

Strumenti

cloud platforms (Azure, GCP, AWS)

data pipelines like Kafka, Kinesis, Spark, RabbitMQ

Descrizione del lavoro

Technical Customer Support Engineer (remote)

Italy (Remote)

About ClickHouse

We are the company behind the popular open-source, high-performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it enables systems to generate reports from petabytes of raw data with sub-second latencies. With an active community adopting our open-source technology, we are now delivering Cloud-first solutions to enhance customer experience.

Our top adopters include Lyft, Cisco, and eBay. Not only do our products operate at lightning speed, but so do we.

We foster an open and collaborative environment where our colleagues are curious, engaged, and passionate. If you seek a workplace to learn, grow, and contribute your voice, read on!

Role Overview

We are expanding our support team at ClickHouse, providing excellent service globally. We seek a Technical Support Engineer for our Support Engineering team. This customer-facing role involves interactions via chat, calls, Slack, and virtual meetings. Responsibilities include triaging support tickets, community support, assisting pre- and post-sales activities, collaborating on POCs with our Go To Market team, and proposing support process improvements. It's an excellent opportunity for someone eager to deliver top-tier customer support to a growing user base.

Responsibilities

• Support and guide users, customers, and prospects through cases, chat, Slack, community, and meetings.
• Create solutions based on ClickHouse Cloud and open-source, sharing via documentation, blogs, webinars, and training.
• Collaborate with Support Services, Engineering, Go to Market, and Product Management to define needed functionalities.
• Mentor and share knowledge with colleagues, users, and customers.

Additional Expectations

• Deliver excellent customer service as a first-line technical engineer, adhering to SLAs through various communication channels.
• Build strong, trusted relationships internally and externally.

Qualifications

• Technical experience in ClickHouse or related domains like SQL, OLAP, cloud-native SaaS, distributed systems.
• Previous roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or Software Engineer.
• Availability for 24x7 support in a global, distributed environment.
• Strong English communication skills and remote work reliability.
• Team-oriented mindset, empathy, problem-solving skills.
• Passion for building scalable, high-performing databases.
• Experience with ClickHouse, OSS technologies, and cloud platforms (Azure, GCP, AWS).
• Knowledge of data pipelines like Kafka, Kinesis, Spark, RabbitMQ.

Compensation & Benefits

• Cash compensation plus stock options.
• Remote-first work environment.
• Healthcare contributions.
• Equity in the company.
• Flexible time off and generous leave policies.
• $500 home office setup allowance.
• International mobility options.

Our Culture

As part of our initial 200 employees, you will help shape our culture. We value motivated team players who are eager to learn, share, and grow together. Interested in our culture? Check our blog and LinkedIn to learn more and see how you can contribute!

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