Technical Customer Support Engineer (remote)

Up Closets of Charleston; Belluno; Remoto; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Technical Customer Support Engineer to enhance their global support team. This remote role involves assisting users with ClickHouse, engaging with the customer community, and mentoring your colleagues. You'll have a chance to make significant contributions to customer support excellence in a fast-paced environment.

Servizi

Cash compensation plus stock options

Remote-first work environment

Healthcare contributions

Equity in the company

Flexible time off and work arrangements

$500 home office setup allowance

International mobility options

Competenze

• Availability to provide high-quality 24x7 support in a distributed environment.
• Passion for building scalable, high-performing databases.
• Experience with OSS and open-source contributions.

Mansioni

• Support and guide users via chat, Slack, community forums, and meetings.
• Develop solutions based on ClickHouse Cloud and open-source versions.
• Mentor, train, and share knowledge with colleagues and customers.

Conoscenze

Technical expertise in ClickHouse

SQL databases

OLAP

cloud-native SaaS

distributed systems

Team-oriented mindset

Problem-solving skills

English communication skills

Descrizione del lavoro

Technical Customer Support Engineer (remote)

Italy (Remote)

About ClickHouse

We are the company behind the popular open-source, high-performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it enables systems to generate reports from petabytes of raw data with sub-second latencies. With an active community adopting our open-source technology, we are now delivering Cloud-first solutions to delight our customers.

Our top adopters include Lyft, Cisco, and eBay. Not only do our products operate at lightning speed, but so do we.

We are an open and collaborative company. Our colleagues are curious, engaged, and excited about their work. If you want to work in an environment that fosters learning, growth, and values your voice, then please read on!

Role Overview

We are expanding our support team at ClickHouse, providing excellent service to our global customer base. We seek a Technical Support Engineer to join our Support Engineering team. This customer-facing role involves interactions via chat, calls, Slack, and virtual meetings. You will handle a variety of tasks, from triaging support tickets to engaging with the user community, supporting pre- and post-sales activities, collaborating on POCs with our Go To Market team, and suggesting improvements to our support processes. This is an excellent opportunity for someone eager to contribute to our customer support excellence.

Responsibilities

• Support and guide users, customers, and prospects through cases, chat, Slack, community forums, and meetings.
• Develop solutions based on ClickHouse Cloud and open-source versions, sharing knowledge via documentation, blogs, meetups, webinars, and training.
• Collaborate with Support Services, Engineering, Go to Market, and Product Management teams to define user requirements.
• Mentor, train, and share knowledge with colleagues, users, and customers.

Additional Expectations

• Deliver excellent customer service as a first-line technical engineer, adhering to SLAs via ticketing systems, email, Slack, chat, and phone.
• Build and maintain trusted relationships with colleagues, customers, and partners.

Qualifications

• Technical expertise in ClickHouse, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Previous experience as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability to provide high-quality 24x7 support in a distributed environment.
• Strong English communication skills, reliable remote connectivity.
• Team-oriented mindset, empathy, problem-solving skills.
• Passion for building scalable, high-performing databases.
• Experience with OSS and open-source contributions.
• Experience with cloud platforms (Azure, GCP, AWS).
• Knowledge of data pipelines (Kafka, Kinesis, Spark, RabbitMQ).

Compensation & Benefits

• Cash compensation plus stock options.
• Remote-first work environment.
• Healthcare contributions.
• Equity in the company.
• Flexible time off and work arrangements.
• $500 home office setup allowance.
• International mobility options.

Company Culture

As part of our first 200 employees, you will help shape our culture. We value teamwork, openness to learning, helpfulness, responsiveness, and respectful feedback. Interested in our culture? Follow our blog and LinkedIn for updates and insights into our journey.

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