Technical Customer Support - Apprenticeship

Bosch Rexroth Italia; Casalecchio di Reno; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

Bosch Rexroth, leader mondial de l'automatisation industrielle, propose un apprentissage en support technique à Casalecchio di Reno. Dans cette fonction, vous soutiendrez l'équipe dans les phases de vente, la préparation de devis, et la communication avec les clients. Le candidat idéal est passionné par l'analyse de données, possède d'excellentes compétences en communication et peut travailler en équipe. Vous serez immergé dans un environnement collaboratif tout en contribuant à des processus d'amélioration continus.

Competenze

• Actuellement étudiant(e) ou récemment diplômé(e) dans un domaine pertinent.
• À l'aise en anglais et en italien, à l'écrit et à l'oral.

Mansioni

• Support pré-vente et assistance technique aux clients.
• Préparation de devis et gestion des besoins en tarification.
• Assistance post-vente et gestion des mises à jour.

Conoscenze

Analysé de données

Communication

Formazione

Ingénierie, Commerce, Économie ou domaine similaire

Strumenti

Excel

Descrizione del lavoro

Technical Customer Support - Apprenticeship

Bosch Rexroth is part of the Bosch Group, and is the world leader in integrated technologies for industrial automation and mobile machines.

It has more than 31,000 employees in over 80 countries. Our mission is to make digitalization and sustainability the main drivers of our business.

We are looking for a Technical Customer Support to join our Customer Care team in our office in Casalecchio di Reno (BO).

In this role, you will assist with various tasks throughout the sales process, from the initial stages to post-sales support.

You will work closely with both internal teams and customers, gaining practical experience in a collaborative environment.

What you will do:

• Pre-Sales Support: Help team and sales colleagues with technical studies and customer assistance during the early sales stage.
• Pricing Support: Prepare quotes and ensure pricing meets customer needs and company standards.
• Post-Sales Support: Support customers to ensure a smooth transition after the sale, managing updates and addressing post-sales inquiries and issues.
• Customer Communication: Help maintain good relationships with customers by addressing their needs.
• Coordination with Planning: Assist in communicating with the production team to ensure products are delivered on time.
• Data and Reporting: Use Excel to analyze data and help create reports that improve customer support processes.

What we're looking for:

• Interest in data analysis and proficiency in Excel.
• Good communication skills and ability to build relationships with customers and colleagues.

Qualifications:

Currently studying or recently graduated in Engineering, Business, Economics, or a related field. Comfortable in both English and Italian, written and spoken.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Engineering

Industries

• Industrial Machinery Manufacturing