Technical Customer Support - Apprenticeship

Robert Bosch Group; Bologna; In loco; EUR 18.000 - 25.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Bologna is seeking a Technical Customer Support apprentice to support the sales process. The role involves pre-sales and post-sales support, customer communication, and data analysis. Ideal candidates will be currently studying or recently graduated in relevant fields, with strong communication skills and proficiency in both English and Italian.

Competenze

• Interest in data analysis.
• Fluent in English and Italian, both written and spoken.

Mansioni

• Assist with technical studies and customer support during early sales stages.
• Prepare quotes and ensure pricing aligns with customer needs.
• Support customers post-sale, manage updates, and address inquiries.
• Maintain good relationships and address customer needs.
• Communicate with production to ensure timely delivery.
• Analyze data using Excel and create reports.

Conoscenze

Data analysis

Excel proficiency

Communication skills

Formazione

Currently studying or recently graduated in Engineering, Business, Economics, or a related field

Descrizione del lavoro

Technical Customer Support - Apprenticeship

We are seeking a dedicated Technical Customer Support apprentice to join our Customer Care team in Casalecchio di Reno (BO).

This role involves assisting throughout the sales process, from initial stages to post-sales support, working closely with internal teams and customers to gain practical experience in a collaborative environment.

Key responsibilities include :

• Pre-Sales Support : Assisting with technical studies and customer support during early sales stages.
• Pricing Support : Preparing quotes and ensuring pricing aligns with customer needs and standards.
• Post-Sales Support : Supporting customers post-sale, managing updates, and addressing inquiries and issues.
• Customer Communication : Maintaining good relationships and addressing customer needs.
• Coordination with Plant : Communicating with production to ensure timely delivery.
• Data and Reporting : Analyzing data using Excel and creating reports to enhance support processes.

Qualifications and skills required :

Interest in data analysis and proficiency in Excel .

Good communication skills and ability to build relationships with customers and colleagues.

Currently studying or recently graduated in Engineering , Business , Economics , or a related field.

Fluent in English and Italian, both written and spoken.

Bosch is proud to be an Equal Opportunity Employer . All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, or other protected classes.

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