Technical Consultant (TAM) - AMAZON Web Services, Korea

Amazon; Asti; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading cloud services provider is seeking a Technical Consultant to drive customer adoption of AWS services. The ideal candidate has 7+ years in IT services with strong expertise in Linux administration, networking, and databases. This role requires excellent communication skills in Korean and a focus on customer needs while collaborating with remote teams. Join a dynamic environment where you will lead discussions on incidents and risk management.

Competenze

• 7+ years of hands-on experience in IT services.
• Strong customer focus and ability to work with remote teams.
• Business communication skills in Korean.

Mansioni

• Provide field support to resolve inquiries from Enterprise customers.
• Analyze and present operational performance reviews.
• Ensure AWS environments remain operationally healthy.

Conoscenze

Infrastructure

Linux System Administration

Networking

Database

DevOps

AI and ML

Open Source

Web Application Development

Formazione

Bachelor’s Degree in Computer Science or related discipline

Descrizione del lavoro

Technical Consultant (TAM) - AMAZON Web Services, Korea , Game industry

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management.

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more.

Key job responsibilities include:

• Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
• Work directly with AWS global engineering and service teams to resolve customer issue

Basic Qualifications:

• 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
• Strong customer focus and bias for action; and ability to work with remote teams.
• Candidates must have business communication skills in Korean.
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience

Preferred Qualifications:

• Experience with AWS services and/or other cloud offerings
• External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
• Experience in a tech support or customer escalation role
• Ability to manage multiple tasks and projects in a fast-moving environment
• Business communication skill in English.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.