Technical Consultant

GRAITEC GmbH; Salerno; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading software solutions company in Salerno is seeking a Technical Consultant to deliver training and consulting services related to Autodesk products. The ideal candidate has a passion for architecture and engineering, expertise in BIM processes, and strong communication skills. This role includes both pre-sales and post-sales support, making it essential to engage with clients and ensure successful implementations. A degree in a relevant field is required, and fluency in English is essential.

Servizi

Collaborative environment

Professional growth opportunities

Competenze

• Proven experience with Autodesk Revit (Architecture or Structure).
• Strong understanding of BIM processes and workflows.
• Background in Architecture, Technical Architecture, or Structural Engineering.
• Experience in project-based environments where Revit was used extensively.
• Nice to have: Previous experience in training, consulting, or technical support roles.

Mansioni

• Deliver training services to clients including Autodesk and Graitec IP courses.
• Consulting services and customer implementation plans.
• Pre-sales and post-sales support including client communications and technical assistance.

Conoscenze

Experience with Autodesk Revit

Understanding of BIM processes

Strong communication skills

Problem-solving mindset

Interpersonal skills

Formazione

Degree in Architecture, Structural Engineering, or related field

Strumenti

Autodesk Software

Descrizione del lavoro

About Graitec Group

GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast-growing environment : We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth.

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

Experts & Talents with strong culture : Our team is made of more than 800 outstanding talents with a strong management team to execute our mission.

A true international group : Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe.

A market leader : We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

Strong products serving the construction & manufacturing industries : Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

About the Team Hiring

Our team consists of passionate professionals committed to delivering high-quality software solutions and expert consulting services. We foster a collaborative environment where knowledge-sharing and professional growth are at the heart of everything we do.

Overview

The position of the Technical Consultant is a role that covers several areas within the business. These include presales, post-sales, and support. Presales will include working with our sales departments and customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation.

Post-sales will include training at all levels, from fundamentals through to project delivery / support. Part of the role will be to work with the salesperson to build a training plan that will complement the individual’s needs.

Key Responsibilities

Training Services Including :

• Delivering Autodesk Authorized Training Courses to clients in-house or on-site (remove if not applicable)
• Delivering Graitec IP Training Courses to clients in-house or on-site (remove if not applicable)
• Preparing and delivering Bespoke Training Courses to clients in-house or on-site
• Conducting post-Training Course customer reviews
• Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

Consulting Services Including :

Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies

Implementing (Autodesk IP / Graitec IP / 3rd party software / Solution Line) to customers

Project Management of large implementations from handover to closeout

Run pre-implementation workshops

Working with the sales team to run project closeout meetings

Working with the customer on high level project-based consultancy

Developing supporting documentation including Data Standards & Post implementation documents

Pre-Sales Support Including :

Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.

Providing practical demonstrations of the use of BIM software related to client needs

Delivering presentations on BIM software at customer meetings and events

Providing technical assistance to sales staff during the pre-sales stage of client negotiations

Post-Sales Support Including :

Advising clients on technical issues relating to the implementation and use of their design software

Liaising with suppliers where necessary to research and identify solutions to client issues

On the job project, related consultancy services

General Company Duties Including :

Researching and providing technical advice to company management on new product opportunities

Assisting the Sales and Marketing staff with business development matters

Working with the R&D team – regular feedback on the Graitec products

Key Success Indicators :

Collaborate and work efficiently with sales team to help drive awareness

Help win new business through demonstrations / prospect discussions

Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)

Help sales team to run webinars

Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases

Contribute to marketing activity

Active participation and contribution into our global Solution community

Work with your direct manager to help improve processes and documentation

Responsibilities

Proven experience with Autodesk Revit (Architecture or Structure).

Strong understanding of BIM processes and workflows.

Background in Architecture, Technical Architecture, or Structural Engineering .

Experience in project-based environments where Revit was used extensively.

Nice to have : Previous experience in training, consulting, or technical support roles

Qualifications

Degree in Architecture, Structural Engineering, Civil Engineering, or a related field .

Strong communication skills and ability to present technical concepts clearly.

Problem-solving mindset and ability to work independently.

Interest in staying up-to-date with BIM trends and Autodesk solutions.

A full driving license as this role will require travelling

Excellent interpersonal skills, including face-to-face, telephone and written communication skills

Fluent English Speaking is required for all roles at Graitec as enabling the team to collaborate WW!

Additional language skills in German or French are highly valued.

Interview Process

We are looking for talents that will enjoy, live and accelerate our culture and values.

At Graitec, we work together locally & globally with an Entrepreneurial mindset.

As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products

and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on

our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the

diversity of our customers around the globe & we are breaking our own siloes to better serve them.

To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission :

The way we work : Growth, Agility, Innovation and Responsibility

The way we behave : Ambition, Engagement, One Graitec, Positive Energy At Graitec, we’re proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in, and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates’ skills and capabilities to succeed in role.

Interview Process :

Screening / Get to know discussion

Technical assessment

Peer of hiring manager or key stakeholder to the role from another organization

Office interview

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