Technical Consultant

GRAITEC GmbH; Ferrara; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global software firm is seeking a Technical Consultant to support presales, post-sales, and training activities. The ideal candidate will have a degree in Architecture or Engineering, proven experience with Autodesk Revit, and strong communication skills. Responsibilities include delivering training, advising clients on software choices, and providing technical expertise. The position is based in Ferrara, Italy, and offers opportunities for professional development.

Competenze

• Experience in project environments using Revit extensively.
• Interest in BIM trends and Autodesk solutions.
• Full driving license required for travel.

Mansioni

• Deliver Autodesk Authorized and Graitec IP Training Courses.
• Collaborate with sales and clients to develop implementation plans.
• Assist clients with technical issues related to software implementation.

Conoscenze

Proven experience with Autodesk Revit

Strong understanding of BIM processes

Excellent communication skills

Problem-solving mindset

Knowledge of training and consulting

Formazione

Degree in Architecture, Structural Engineering, or related field

Descrizione del lavoro

About Graitec Group

GRAITEC Group is a global software company specializing in Building Information Modeling (BIM) solutions, helping clients in architecture, engineering, construction, and manufacturing to digitize and optimize their processes for better performance and sustainability.

We are an ambitious, fast-growing organization, operating as a 30-year-old startup that has doubled revenue in the last three years through organic and inorganic growth. We believe market digitization is just beginning, which will drive continued growth.

Our team comprises over 800 talented professionals with a strong management team, serving more than 200,000 customers worldwide through over 30 offices across 13 countries, enabling us to meet global customer needs.

We are a market leader as one of the largest AUTODESK Platinum Partners, operating globally with a balanced business split between Europe and North America, offering Autodesk solutions via our own GRAITEC Software.

Our products serve construction and manufacturing industries, from Autodesk add-ons like PowerPack to complex solutions for simulation, fabrication, and project management. Our team of more than 150 developers innovates daily to enhance customer performance.

We aim to hire the best talent from diverse backgrounds and provide resources to realize their full potential, ensuring excellent customer experiences and solutions that support sustainable growth.

About the Team Hiring

Our team is composed of passionate professionals dedicated to delivering high-quality software and consulting services in a collaborative environment that promotes knowledge sharing and professional development.

Overview

The Technical Consultant role encompasses presales, post-sales, and support functions. Responsibilities include working with sales teams and clients to recommend solutions, demonstrating products, and developing training plans for successful implementation. Post-sales activities involve training at all levels, supporting project delivery, and working with sales to tailor training plans.

Key Responsibilities

Training Services:

• Deliver Autodesk Authorized and Graitec IP Training Courses, either in-house or on-site.
• Prepare and deliver bespoke training courses.
• Conduct post-training customer reviews.
• Assist with training administration tasks such as evaluations, courseware, and certificates.

Consulting Services:

• Collaborate with sales and clients to develop implementation plans and facilitate technology adoption.
• Implement Autodesk, Graitec, or third-party software solutions.
• Manage large projects from handover to completion.
• Conduct pre-implementation workshops and project closeout meetings.
• Provide high-level project consultancy and develop supporting documentation.

Pre-Sales Support:

• Advise clients on software choices and system specifications.
• Demonstrate BIM software solutions tailored to client needs.
• Present at customer meetings and events.
• Support sales teams with technical expertise during negotiations.

Post-Sales Support:

• Assist clients with technical issues related to software implementation and use.
• Liaise with suppliers to resolve client issues.
• Provide on-the-job consultancy services.

General Duties:

• Research and advise on new product opportunities.
• Support business development and marketing efforts.
• Provide feedback to R&D on product improvements.

Key Success Indicators:

• Work effectively with sales to increase awareness and win new business.
• Maintain customer relationships for ongoing business.
• Assist in webinars and marketing activities.
• Accurately document support cases and contribute to our global community.
• Collaborate with management to improve processes and documentation.

Responsibilities:

• Proven experience with Autodesk Revit (Architecture or Structure).
• Strong understanding of BIM processes and workflows.
• Background in Architecture, Technical Architecture, or Structural Engineering.
• Experience in project environments using Revit extensively.
• Nice to have: experience in training, consulting, or technical support roles.

Qualifications:

• Degree in Architecture, Structural Engineering, Civil Engineering, or related field.
• Strong communication skills and ability to present technical concepts clearly.
• Problem-solving mindset and ability to work independently.
• Interest in BIM trends and Autodesk solutions.
• Full driving license required for travel.
• Excellent interpersonal skills, including face-to-face, telephone, and written communication.
• Fluent English required; additional German or French skills are highly valued.

Interview Process:

• Screening/discussion to get to know the candidate.
• Technical assessment.
• Interview with a peer or hiring manager.
• Office interview.

We are committed to diversity and inclusion, welcoming applications from all backgrounds based on skills and capabilities.