Technical Assistant

AkzoNobel; Castelletto; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global paints and coatings company is seeking a Technical Support Specialist in Castelletto, Italy. The role focuses on providing technical support, managing customer complaints, and developing strong relationships with clients. Candidates should have a Bachelor's degree in chemical engineering or chemistry and 3-5 years of experience in technical services. This position is vital for enhancing customer satisfaction and promoting company products.

Competenze

• 3-5 years of work experience in technical services and support.
• Experience in the Paints & Coatings industry or any B2B environment.

Mansioni

• Provide total technical support to customers.
• Manage complex customer complaints.
• Develop and maintain relationships with customer technical staff.

Conoscenze

Problem solving

Stakeholder management

Creating value propositions

Communication and presentation

Commercial and business acumen

Basic understanding of financial concepts

Formazione

Bachelor Degree in chemical engineering or chemistry

Masters of Science in related field

Descrizione del lavoro

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

Location: Triveneto

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

Key Activities & Responsibilities

• Provide total technical support to customers.
• Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
• Manage complex customer complaints.
• Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
• Actively participate in key phases of the sales process to prospects.
• Proactively prevent and solve problems of a technical nature occurring at existing customers.
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
• Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…)
• Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
• Monitor competitive activities at customers’ facilities.
• Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company.
• Get familiar with all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations
  
  

Job Requirements

Education

• Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 3-5 years of work experience in technical services and support
• Minimum Bachelor Degree in chemical engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference
  
  

Skills

• Problem solving
• stakeholder management
• creating value propositions
• communication and presentation
• commercial and business acumen
• basic understanding of financial concepts related to sales and cost to serve
  
  

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 48124