Technical Account Manager - Southern Europe (Freelance)

Pubstack; Rimini; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Pubstack is seeking a Technical Account Manager to foster client relationships and drive the implementation of their innovative Ad Management platform. This role involves proactive problem-solving, strategic communication, and collaboration with diverse teams to support publishers' success. It is a fantastic opportunity to join a fast-growing startup during a pivotal growth phase and contribute meaningfully to client outcomes.

Competenze

• 5-7 years in a customer-facing technical role, preferably in ad tech.
• Excellent presentation skills.
• Ability to manage multiple projects in a fast-paced environment.

Mansioni

• Manage client relationships and ensure seamless implementation.
• Provide platform training and onboarding to customers.
• Identify and resolve technical risks with customers.

Conoscenze

Communication

Problem Solving

Customer Relationship Management

Technical Advocacy

Descrizione del lavoro

Founded in Paris, with customers and team members everywhere!

We are a fast-growing startup based in Paris, founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A funding.

First of all, Pubstack is a human adventure.

We are building the most exceptional team to solve complex problems for our customers.

We are a close-knit team of 42 people that values an innovative workplace and a fast-paced environment that keeps each week exciting.

Pubstackers embrace values like genuine collaboration, not taking themselves too seriously, questioning themselves, and seeking continuous improvement.

What we are building

Pubstack’s product is an Ad Management SaaS platform for web publishers, created in 2018.

We currently partner with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers with a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack offers the only Ad Management platform that empowers publishers’ monetization teams.

Thanks to its powerful technology, publishers can confidently build efficient ad setups faster, boost revenue, and make data-driven decisions about their ad stack.

We work with some of the best online media companies, including Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and more, to ensure high inventory quality, increased revenue, and exceptional content delivery.

The Opportunity :

As a Technical Account Manager, you will manage client relationships within the Southern Europe Business Unit, reporting to the Country Manager in Southern Europe and the Head of TAM.

You will handle onboarding new clients, ensure seamless implementation, and lead pre-sales engagements to demonstrate Pubstack’s platform value.

Your role is strategic and hands-on, acting as a trusted advisor to publishers and ensuring their long-term success through technical guidance and collaboration.

Based in Italy and an Italian speaker only.

What will you do?

• Proactively identify and resolve technical risks and bottlenecks with customers.
• Work closely with your Country Manager to ensure long-term customer health through excellent support.
• Collaborate with the Country Manager to demonstrate value during presales.
• Troubleshoot performance issues related to client-side or Google Ad Manager setup and escalate when necessary.
• Provide platform training and onboarding to customers and prospects.
• Share Ad Tech knowledge internally and externally.
• Manage a diverse scope of topics across multiple client engagements.
• Offer guidance on optimizing ad stack setup to generate more revenue.
• Coordinate with other teams and escalate issues as needed.
• Stay updated on industry trends by participating in webinars and events.

Who are we looking for?

• 5-7 years of experience in a customer-facing technical role, preferably in pre-sales, technical consulting, or similar in ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects, prioritize tasks, and pay attention to detail in a fast-paced environment.
• Proactive problem-solving attitude with a passion for delivering value.
• Comfortable acting as a strategic partner influencing technical and business decisions.
• Team-oriented, collaborative, and eager to contribute to success.

Why should you apply?

Join a fast-learning, entrepreneurial environment with a strong team spirit.

Be part of Pubstack during a key growth phase with exciting opportunities.

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