Technical Account Manager - Southern Europe (Freelance)

Pubstack; Pavia; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative ad tech company is looking for a Technical Account Manager in Italy to manage client relationships and ensure successful onboarding and implementation. The ideal candidate should have 5-7 years of experience in a technical, customer-facing role, possess excellent communication skills, and thrive in a fast-paced environment. This role offers the opportunity to contribute to the company's growth and make a significant impact within the team.

Competenze

• 5-7 years of experience in a customer-facing technical role.
• Excellent communication and presentation skills.
• Ability to manage multiple projects effectively.

Mansioni

• Manage client relationships and ensure customer success.
• Onboard new clients and troubleshoot performance issues.
• Provide training and lead pre-sales activities.

Conoscenze

Communication skills

Problem-solving

Technical consulting

Project management

Descrizione del lavoro

Founded in Paris, with customers and team members everywhere!

We are a fast-growing startup based in Paris, founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A funding.

First of all, Pubstack is a human adventure.

We are building the most exceptional team to solve complex problems for our customers.

We are a close-knit team of 42 people that values innovation, and our fast-paced environment makes each week exciting.

Pubstackers embrace values like genuine collaboration, not taking themselves too seriously, questioning themselves, and seeking continuous improvement.

What we are building

Pubstack’s product is an Ad Management platform (SaaS) for web publishers, created in 2018.

We work with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers with a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack offers the only Ad Management platform that empowers publishers’ monetization teams, enabling them to build efficient ad setups faster, boost revenue, and make data-driven decisions.

We collaborate with top online media companies like Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and others to maintain high inventory quality, increase revenue, and deliver exceptional content.

The Opportunity :

As a Technical Account Manager, you will manage client relationships within the Southern Europe Business Unit, reporting to the Country Manager in Southern Europe and the Head of TAM.

You will onboard new clients, ensure seamless implementation, and lead pre-sales activities to demonstrate Pubstack’s value.

Your role is strategic and hands-on, acting as a trusted advisor to publishers, providing technical guidance, and ensuring their long-term success.

Based in Italy and an Italian speaker only.

What will you do?

• Identify and resolve technical risks and bottlenecks proactively.
• Work with your Country Manager to ensure customer success through excellent support.
• Assist in demonstrating value during presales processes.
• Troubleshoot performance issues related to client-side or Google Ad Manager setup and escalate when necessary.
• Provide platform training and onboarding for customers and prospects.
• Share Ad Tech knowledge internally and externally.
• Manage complex topics across multiple client engagements.
• Offer guidance on optimizing ad stack setups to generate more revenue.
• Coordinate with other teams and escalate issues as needed.
• Stay updated on industry trends by participating in webinars and events.

Who are we looking for?

• 5-7 years of experience in a customer-facing technical role, preferably in pre-sales, technical consulting, or similar within ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects and prioritize in a fast-paced environment.
• Proactive problem-solver with a passion for delivering value.
• Strategic thinker comfortable influencing technical and business decisions.
• Team player eager to contribute to collective success.

Why should you apply?

Join a fast-learning, entrepreneurial environment with strong team spirit.

Opportunity to be part of Pubstack’s growth phase and advance your career.

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