Technical Account Manager - Southern Europe (Freelance)

Pubstack; Modena; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A fast-growing startup is seeking a Technical Account Manager to enhance client relationships within Southern Europe. The role requires 5-7 years of experience in a customer-facing technical position, focusing on onboarding, technical guidance, and client success. Join a vibrant team dedicated to innovating ad management solutions that empower publishers across Europe.

Servizi

Key growth opportunities

Fast-learning environment

Strong team culture

Competenze

• 5-7 years of experience in a customer-facing technical role.
• Excellent communication and presentation skills.
• Ability to manage multiple projects and stay detail-oriented.

Mansioni

• Onboard new clients and ensure seamless implementation.
• Proactively identify and resolve technical risks and bottlenecks.
• Provide platform training to customers and onboarding to prospects.

Conoscenze

Communication

Problem Solving

Project Management

Technical Consulting

Descrizione del lavoro

Founded in Paris, with customers and team members everywhere!

We are a fast-growing startup based in Paris, founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A funding.

First of all, Pubstack is a human adventure.

We are building the most exceptional team to solve complex problems for our customers.

We are a close-knit team of 42 people that believes its workplace feels innovative and that its fast-paced environment makes each week exciting.

Pubstackers embrace values like genuine collaboration, not taking themselves too seriously, questioning themselves, and seeking continuous improvement.

What we are building

Pubstack’s product is an Ad Management platform (SaaS) for web publishers, created in 2018.

We currently work with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers through a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack offers the only Ad Management platform that empowers publishers’ monetization teams.

Thanks to its powerful technology, they can confidently build highly-efficient ad setups – faster than ever before – to boost revenue and make data-driven decisions about their ad stacks.

Pubstack works with some of the best online media companies in the world—including Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and more—to maintain high inventory quality, generate more revenue, and deliver exceptional content.

The Opportunity :

As a Technical Account Manager, you will be at the forefront of our client relationships within the Southern Europe Business Unit, reporting directly to the Country Manager in Southern Europe with a dotted-line report to the Head of TAM.

You will own onboarding new clients, ensure seamless implementation, and lead pre-sales engagements to showcase Pubstack’s platform value.

Your role is both strategic and hands-on, acting as a trusted advisor to publishers while ensuring their long-term success through technical guidance and collaboration.

Based in Italy and Italian speaker only.

What will you do?

• Proactively identify and resolve technical risks and bottlenecks with customers.
• Work closely with your Country Manager to ensure the customer’s long-term health through excellent support.
• Collaborate and report to the Country Manager to demonstrate value during presales.
• Level 1 troubleshooting of performance issues, client-side or Google Ad Manager setup, escalating as needed.
• Provide platform training to customers and onboarding to prospects.
• Teach and learn Ad Tech knowledge internally and externally.
• Manage diverse topics across multiple client engagements.
• Based on industry knowledge, advise on optimizing ad stacks to increase revenue.
• Coordinate with the organization and escalate issues as necessary.
• Stay updated on industry trends and participate in webinars/events.

Who are we looking for?

• 5-7 years of experience in a customer-facing technical role, ideally in pre-sales, technical consulting, or similar in ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects, prioritize, and stay detail-oriented in a fast-paced environment.
• Proactive problem-solving attitude with a passion for delivering value.
• Comfortable acting as a strategic partner influencing technical and business decisions.
• Thrives in a collaborative, cross-functional environment and eager to contribute.

Why should you apply?

Fast-learning environment, entrepreneurial spirit, and strong team culture.

Key growth opportunities at Pubstack.

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