Technical Account Manager - Southern Europe (Freelance)

Pubstack; Bergamo; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A fast-growing startup, Pubstack, is seeking a Technical Account Manager in Italy. This role focuses on client relationships within Southern Europe and involves onboarding, troubleshooting, and providing technical guidance to enhance customer success. Join a dynamic environment fostering collaboration and continuous learning.

Competenze

• 5-7 years in a customer-facing technical role, ideally in ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects and maintain attention to detail.

Mansioni

• Onboard new clients and ensure successful implementation.
• Identify and resolve technical risks and provide platform training.
• Coordinate with teams and stay updated on industry trends.

Conoscenze

Communication

Problem-solving

Collaboration

Prioritization

Descrizione del lavoro

Founded in Paris, with customers and team members everywhere!

We are a fast-growing startup based in Paris, founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A funding.

First of all, Pubstack is a human adventure.

We are building the most exceptional team to solve complex problems for our customers.

We are a close-knit team of 42 people that believes its workplace feels innovative and that its fast-paced environment makes each week different and exciting.

Pubstackers embrace values like genuine collaboration, not taking themselves too seriously, questioning themselves, and being open to improvement.

What we are building

Pubstack’s product is an Ad Management platform (SaaS) for web publishers, created in 2018.

We currently work with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers through a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack now offers the only Ad Management platform that empowers publishers’ monetization teams.

Thanks to its powerful technology, they can confidently build highly efficient ad setups—faster than ever before—to boost their ad revenue and make data-driven decisions about their ad stack.

Pubstack works with some of the best online media companies in the world—including Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and others—to ensure they maintain high inventory quality, generate more revenue, and deliver exceptional content.

The Opportunity :

As a Technical Account Manager, you will be at the forefront of our client relationships within the Southern Europe Business Unit, reporting directly to the Country Manager in Southern Europe with a dotted-line report to the Head of TAM.

You will take ownership of onboarding new clients, ensuring seamless implementation, and leading pre-sales engagements to showcase Pubstack’s platform value.

Your role is both strategic and hands-on, acting as a trusted advisor to publishers while ensuring their long-term success through technical guidance and collaboration.

Based in Italy and Italian speaker only.

What will you do?

• Proactively identify and resolve technical risks and bottlenecks with customers.
• Work closely with your Country Manager to ensure the customer’s long-term health through excellent support.
• Collaborate and report to the Country Manager to demonstrate value during presales.
• Troubleshoot performance issues, client-side or Google Ad Manager setup, and escalate to the Tech team when needed.
• Provide platform training to customers and onboarding to prospects.
• Teach and learn Ad Tech knowledge internally and externally.
• Manage a diverse scope of topics across multiple client engagements.
• Based on industry knowledge, advise on optimizing ad stack setups to generate more revenue.
• Coordinate across the organization and escalate as necessary for solutions or options.
• Stay updated on industry trends and participate in AdTech webinars/events.

Who are we looking for?

• 5-7 years of experience in a customer-facing technical role, ideally in pre-sales, technical consulting, or similar in ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Proactive problem-solving attitude with a passion for delivering value.
• Comfortable acting as a strategic partner influencing technical and business decisions.
• Thrives in a collaborative, cross-functional environment and eager to contribute to team success.

Why should you apply?

Fast-learning environment, entrepreneurial spirit, and strong team culture.

Key growth and opportunity moment to join Pubstack.

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