Technical Account Manager - Southern Europe (Freelance)

Pubstack; Belluno; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Pubstack, a dynamic startup, seeks a Technical Account Manager to lead client relationships within Southern Europe. This role requires 5-7 years of experience in customer-facing technical roles, focusing on onboarding clients, troubleshooting, and providing strategic guidance within the ad tech industry. Join a fast-paced, collaborative environment that fosters innovation and growth.

Servizi

Key growth opportunities

Strong team culture

Competenze

• 5-7 years in customer-facing technical roles, preferably in ad tech.
• Proven ability to manage multiple projects and prioritize effectively.
• Comfortable influencing technical and business decisions.

Mansioni

• Own onboarding and implementation of new clients.
• Troubleshoot client-side performance issues.
• Provide training and onboarding to customers.

Conoscenze

Communication

Presentation skills

Problem-solving

Descrizione del lavoro

Founded in Paris, with customers and team members everywhere!

We are a fast-growing startup based in Paris, founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A funding.

First of all, Pubstack is a human adventure.

We are building the most exceptional team to solve complex problems for our customers.

We are a close-knit team of 42 people that values an innovative workplace and a fast-paced environment that keeps each week exciting.

Pubstackers embrace values like genuine collaboration, not taking themselves too seriously, questioning themselves, and seeking continuous improvement.

What we are building

Pubstack’s product is an Ad Management platform (SaaS) for web publishers, created in 2018.

We currently work with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers through a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack now offers the only Ad Management platform that empowers publishers’ monetization teams.

Thanks to its powerful technology, publishers can confidently build highly-efficient ad setups faster than ever, boosting revenue and making data-based decisions about their ad stacks.

Pubstack collaborates with some of the best online media companies worldwide, including Le Monde, DPG Media, United Internet Media, Vinted, Webedia, and others, to ensure high inventory quality, increased revenue, and exceptional content delivery.

The Opportunity :

As a Technical Account Manager, you will be at the forefront of our client relationships within the Southern Europe Business Unit, reporting directly to the Country Manager in Southern Europe, with a dotted-line report to the Head of TAM.

You will own onboarding new clients, ensure seamless implementation, and lead pre-sales engagements to showcase Pubstack’s platform value.

Your role is both strategic and hands-on, acting as a trusted advisor to publishers while ensuring their long-term success through technical guidance and collaboration.

Based in Italy and an Italian speaker only.

What will you do?

• Proactively identify and resolve technical risks and bottlenecks with customers.
• Work closely with your Country Manager to ensure long-term customer health through excellent support.
• Collaborate and report to the Country Manager to demonstrate value during presales.
• Troubleshoot performance issues, client-side or Google Ad Manager setup, and escalate to the Tech team when needed.
• Provide platform training to customers and onboarding to prospects.
• Teach and learn Ad Tech knowledge internally and externally.
• Manage a diverse scope of topics across multiple client engagements.
• Offer guidance on optimizing ad stack setup to generate more revenue based on industry knowledge.
• Coordinate across the organization and escalate as necessary for solutions or options.
• Stay updated on industry trends by participating in webinars and events.

Who are we looking for?

• 5-7 years of experience in a customer-facing technical role, ideally in pre-sales, technical consulting, or similar in ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• A proactive, problem-solving attitude with a passion for delivering value to clients.
• Comfortable acting as a strategic partner influencing technical and business decisions.
• Thrives in a collaborative, cross-functional environment and eager to contribute to team success.

Why should you apply?

Fast-learning environment, entrepreneurial spirit, and strong team culture.

Key growth opportunities at Pubstack.

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