Technical Account Manager Italy

Black Duck; Italia; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Black Duck Software, Inc. seeks an experienced Technical Account Manager to lead strategic collaboration with key customers. You will embed solutions into CI/CD workflows, guide security practices, and drive value realization across DevSecOps initiatives.

The role emphasizes customer advocacy, cross-functional training, and helping clients transform their software development lifecycle with Black Duck tooling and best practices.

Competenze

• Experience in application security and software development.
• Customer-facing role with collaboration across teams.
• Familiarity with CI/CD pipelines and DevOps practices.

Mansioni

• Lead strategic collaboration with key customers as TAM.
• Ensure adoption of Black Duck solutions within CI/CD workflows.
• Provide guidance on industry compliance and regulatory requirements.
• Train developers, testers, product teams, and security admins.
• Advise customers to realize value and optimize technology use.

Conoscenze

Application Security

CI/CD DevOps

Customer-facing

Software Development

Communication

Project Management

Formazione

Bachelor's degree in Computer Science, Engineering, or related STEM field

Strumenti

CI/CD Tools

Descrizione del lavoro

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck, the 2025 leader in Gartner’s Magic Quadrant for Application Security, is seeking an experienced Technical Account Manager (TAM)to lead strategic collaboration with our most important customers. TAMs are essential drivers of the customer experience, ensuring our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively.

The Team

The Black Duck Technical Account Management team partners with customers to accelerate adoption and maximize the value of our technology. TAMs work closely with internal teams to ensure our solutions are seamlessly integrated into customer pipelines, enabling secure, high quality software development at scale.

Our Culture

At Black Duck, we foster a collaborative and inclusive environment where every team member is empowered to make a difference. We value continuous learning, innovation, and diverse perspectives. Our team thrives on open communication, mutual respect, and a shared passion for excellence. We celebrate wins together and support each other through challenges, creating a strong sense of purpose and camaraderie.

Joining Black Duck means investing in your professional growth. We offer specialized training, mentorship from industry leaders, and opportunities to work on cutting-edge projects. You’ll expand your technical and leadership skills while helping customers transform their software development practices.

What You’ll Do

• Prioritize, Escalate, and Resolve technical product Issues
• Provide Industry Specific Compliance / Regulatory Guidance
• Role-specific training for developers, testers, product teams, and security administrators
• Drive adoption and integrationof Black Duck solutions into customer CI/CD pipelinesand development workflows
• Ensure value realizationby optimizing technology usage, managing complexity, and promoting best practices
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
• Increase customer efficiencyby proactively resolving challenges and enabling faster time-to-value
• Foster community and knowledge-sharingacross customer teams and internal stakeholders

You’ll Have

• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Software development experience in languages like C/C++, Java, or C#
• Proven ability to influence and guide customers through technical transformation
• Excellent communication, relationship-building, and project management skills
• At least 7 years in a customer-facing technical role
• Ability to travel up to 25% as needed
• Bachelor’s degree in Computer Science, Engineering, or a related STEM field

Preferred Qualifications

• Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
• Security certifications (e.g., CEH, CISSP, CSSLP)
• Experience with enterprise-scale web development and microservices
• MBA or Master’s degree in a technical or management field

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.