Technical Account Manager, Enterprise Support, Strategic Industries, Energy

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Technical Account Manager, Enterprise Support, Strategic Industries, Energy, Milan

Client:

AWS EMEA SARL (Italy Branch)

Location:

Job Category:

Other

EU work permit required: Yes

Job Reference:

d41bec315a9c

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

At AWS Enterprise Support, we’re looking for a Technical Account Manager (TAM) to support our customers’ spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, and more. The TAM works as a trusted advisor to enable their cloud journey and enhance their knowledge of AWS cloud services to support business goals.

As part of our expanding Enterprise Support organization, you'll have opportunities to develop technical, consulting, operational, and leadership skills. You'll collaborate with talented cloud technologists and have access to mentorship and support for AWS certifications.

This role is within our Strategic Industries group, specifically serving strategic accounts in the Energy and Utilities sector.

The TAM is central to delivering value to our customers, working alongside the broader account team. If you want to be at the forefront of customer strategies and innovation, join us!

Additional resources include:

• Culture: We support our people and their families with benefits like Healthcare, Employee Assistance Programs, and Global Mobility.
• AWS Sales, Marketing, and Global Services (SMGS): Responsible for driving revenue and growth across various account sizes and sectors, including the public sector.

Key job responsibilities:

1. Develop trusting relationships with customers, understand their business needs, review service disruptions, provide metrics, and assist with pre-launch planning.
2. Utilize technical skills to resolve support issues and technical challenges.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and drive feature development.
5. Improve customer capabilities through workshops, operations, and architecture reviews.
6. Ensure AWS environments are operationally healthy, cost-effective, and efficient.
7. Work with customers at all levels, from developers to C-suite executives.
8. Collaborate across AWS functions such as Solutions Architects, Business Developers, Professional Services, Global TAM teams, and Sales Managers.

About the team

About AWS

Diverse Experiences

We value diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. We welcome candidates with various backgrounds and career paths.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by startups to Fortune 500 companies for powering their businesses.

Inclusive Team Culture

Our culture promotes learning, curiosity, and inclusion through affinity groups and events like CORE and AmazeCon.

Mentorship & Career Growth

We offer knowledge-sharing, mentorship, and career development resources to help you grow professionally.

Work/Life Balance

We prioritize work-life harmony and offer flexibility to support your success at work and at home.

BASIC QUALIFICATIONS

• Experience with operational parameters and troubleshooting in areas such as compute, storage, networking, databases, DevOps, big data, security, or applications development in distributed systems.
• Experience in technical engineering.
• Fluency in English and Italian.

PREFERRED QUALIFICATIONS

• Experience with AWS or other cloud services.
• Experience as a technical lead in enterprise or customer-facing environments.
• Fluency in additional languages (French, Spanish, Portuguese).
• Bachelor's degree.