Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Experteer Italy; Milano; In loco; EUR 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading company in cloud technology is seeking a Technical Account Manager to join their Strategic Industries team, focusing on customers in the Energy and Utilities sector. The ideal candidate will have a robust technical background, AWS knowledge, and the ability to manage customer relationships effectively, driving innovation and value in their cloud journey.

Competenze

• Professional fluency in English and Italian.
• Experience in compute, storage, networking, databases, and DevOps.
• Preferred leadership experience in technical environments.

Mansioni

• Build and maintain relationships with customers in the Energy sector.
• Utilize technical skills to resolve support issues.
• Collaborate with internal teams to enhance customer service.

Conoscenze

Technical troubleshooting

AWS experience

Customer Engagement

Collaboration with stakeholders

Operational Health Management

Formazione

Bachelor’s degree

Descrizione del lavoro

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Amazon Web Services

Software Server

Specialista Senior / Project Manager

At AWS Enterprise Support, we’re seeking a Technical Account Manager (TAM) to support our customers' innovation across technologies such as Compute, Storage, Database, Big Data / Analytics, Application services, Networking, Serverless, and more. The TAM acts as a trusted advisor, guiding customers through their cloud journey and enhancing their understanding of AWS services to meet their business objectives.

This role is within our Strategic Industries group, focusing on strategic accounts in the Energy and Utilities sector.

Key responsibilities include:

• Building trusting relationships with customers, understanding their needs, and providing regular metrics and planning support.
• Utilizing technical skills to resolve support issues and challenges.
• Understanding operational parameters and troubleshooting processes.
• Advocating for customer needs to facilitate adoption and feature development.
• Enhancing customer capabilities through workshops and reviews.
• Maintaining operational health of AWS environments, reducing costs, and mitigating risks.
• Engaging with stakeholders from developers to C-suite executives.
• Collaborating with internal teams such as Solutions Architects, Business Developers, and Sales Managers.

Qualifications include experience with operational parameters and troubleshooting in areas like compute, storage, networking, databases, DevOps, Big Data, security, or applications development, along with professional fluency in English and Italian. Preferred qualifications include AWS experience, leadership roles in technical environments, additional language skills, and a bachelor’s degree.

We value diverse experiences and encourage candidates from varied backgrounds to apply. AWS is committed to an inclusive culture, mentorship, career growth, and work-life balance.

For more information, visit the provided links. Amazon is an equal opportunity employer, prioritizing privacy and accommodating disabilities during the hiring process.