Technical Account Manager, Enterprise Support, Strategic Industries, Energy

ENGINEERINGUK; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Technical Account Manager, where you will play a pivotal role in guiding customers through their cloud journey. This dynamic position offers the chance to work with cutting-edge technologies in a supportive environment that fosters innovation and collaboration. As a trusted advisor, you'll engage with diverse clients, from developers to C-suite executives, ensuring their success with AWS services. With opportunities for mentorship and professional growth, this role is perfect for those passionate about technology and customer satisfaction. Embrace the challenge and make a significant impact in the cloud computing landscape.

Servizi

Healthcare

Employee Assistance Programs

Global Mobility Opportunities

Competenze

• Experience with operational parameters in distributed systems.
• Professional fluency in English and Italian required.

Mansioni

• Develop trusting relationships with customers and understand their needs.
• Utilize technical skills to solve complex support issues.

Conoscenze

Technical Engineering

Cloud Computing

Operational Troubleshooting

Customer Relationship Management

Fluency in English

Fluency in Italian

Formazione

Bachelor's Degree

Strumenti

AWS Services

DevOps Tools

Big Data Analytics

Descrizione del lavoro

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Technical Account Manager, Enterprise Support, Strategic Industries, Energy

View more categories View less categories Sector Sales and Business Development ,Utilities, Oil, Gas and Energy Role Manager Contract Type Permanent Hours Full Time

DESCRIPTION

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

Additional resources
https://aws.amazon.com/premiumsupport/plans/enterprise/
https://youtu.be/q45zIvD51Fg
https://www.youtube.com/watch?v=0cmOkLArdwY

Culture
We're passionate about supporting the needs of our people and their family members.
Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities
* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
* Utilize technical skills to solve difficult support issues and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops, operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to C-Suite executives
* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Professional fluency in English and Italian

PREFERRED QUALIFICATIONS

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Professional fluency in other languages (French, Spanish, or Portuguese)
- Bachelor's degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

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