Technical Account Manager

Varonis; Vicenza; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

Join a leading company in cyber security as a Technical Account Manager. You will be the primary contact for customers, providing essential onboarding and ongoing support to ensure their success. With requirements including a Bachelor's degree and customer-facing experience, this role promises both challenges and rewards in a fast-paced environment. Your commitment to customer service, strong problem-solving skills, and technical acumen will be critical for success.

Competenze

• 4+ years in a customer-facing role at a Cloud or Cyber Security company.
• Outstanding customer service skills and proven ability to establish credibility.
• Commitment to customer success and ability to work in teams.

Mansioni

• Ensure data protection from insider threats and cyber-attacks.
• Onboard customers and deliver ongoing value and support.
• Identify upsell opportunities and ensure successful renewals.

Conoscenze

Customer Service

Problem-Solving

Technical Credibility

Communication

Formazione

Bachelor’s Degree or equivalent experience

Strumenti

Windows OS

Descrizione del lavoro

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities

• Ensure data is protected from insider threats, cyber-attacks, and policy violations
• Onboard Customers to Varonis platforms and deliver on-going value and support
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
• Prepare and deliver quarterly business and blast radius reviews
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to : Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

• Bachelor’s Degree or equivalent experience
• 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
• Experience working with Windows OS
• Knowledge of enterprise IT, cloud, and security technologies
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent in communication, written and verbal
• Proven problem-solving abilities
• Commitment to customer success
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Up to 25 % travel

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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