Technical Account Manager

JR Italy; Venezia; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a Technical Account Manager to enhance customer success in the cybersecurity domain. This role involves building trusted relationships with enterprise clients, guiding them through the onboarding process, and ensuring they maximize the platform's value. With a focus on technical problem-solving and collaboration with internal teams, your contributions will significantly impact customer retention and satisfaction. If you're passionate about technology and enjoy working closely with clients, this opportunity is perfect for you.

Competenze

• 3+ years’ experience in a technical, customer-facing role.
• Strong technical background in cybersecurity, networking, or cloud environments.

Mansioni

• Own the post-sales technical relationship with enterprise customers.
• Drive onboarding, deployment, and ongoing technical support.

Conoscenze

Technical Account Management

Cybersecurity

Networking

Cloud Environments

Customer Success

Problem-Solving

Descrizione del lavoro

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In today’s AI-driven world, data is growing faster than ever - and securing that data is now a top priority for every enterprise. This company are solving one of the most pressing challenges in the market!

With a rapidly expanding global customer base and over $700 million in ARR, this company is emerging as a leader in the data security space - uniquely positioned to dominate one of the largest and most critical areas in cybersecurity.

The Role

We’re looking for a Technical Account Manager to support and grow enterprise customers across Italy. This is a post-sales role ideal for someone who enjoys being at the heart of technical problem-solving, customer success, and long-term partnership building.

You’ll be the trusted technical advisor helping customers onboard, adopt, and maximise the value of the platform.

Key Responsibilities:

• Own the post-sales technical relationship with enterprise customers across your territory
• Drive onboarding, deployment, adoption, and ongoing technical support
• Deliver hands-on product expertise, security guidance, and technical best practices
• Collaborate with internal teams including Product, Engineering, and Sales to support customer goals
• Run regular health checks, technical reviews, and advocate for customer needs internally
• Ensure smooth renewals and contribute to long-term customer success

What Does Success Look Like? Building trusted relationships with stakeholders and guiding them through full adoption and optimisation of the platform. Your support will directly impact customer retention, renewals, and long-term satisfaction.

What You’ll Bring:

• 3+ years’ experience in a technical, customer-facing role (TAM, CSM, Solutions Architect, etc.)
• Strong technical background, ideally in cybersecurity, networking, or cloud environments
• Proven success working with enterprise clients in post-sales lifecycle management
• Fluent in Italian and English, with strong communication and interpersonal skills
• A proactive, problem-solving mindset with the ability to manage multiple technical stakeholders
• Based in Italy, with the flexibility to travel to customer sites when required

Note: Due to the volume of applicants, only shortlisted candidates will be contacted within 7 days.