Technical Account Manager

CD Recruitment; Alessandria; Remoto; EUR 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

A leading company in data security is seeking a Technical Account Manager to enhance customer relationships across Italy. This remote role focuses on post-sales support, ensuring customers fully adopt and benefit from the platform. Ideal candidates will have a strong technical background and experience in customer-facing roles, particularly in cybersecurity.

Competenze

• 3+ years' experience in a technical, customer-facing role.
• Strong background in cybersecurity, networking, or cloud environments.
• Fluent in English with excellent communication skills.

Mansioni

• Own post-sales technical relationship with customers.
• Drive onboarding, deployment, and technical support.
• Collaborate with internal teams to support customer goals and needs.

Conoscenze

Technical problem-solving

Communication

Interpersonal skills

Proactive mindset

Descrizione del lavoro

Location : Remote, Italy Salary : Up to €140k per annum + OTE

In today’s AI-driven world, data is growing faster than ever - and securing that data is now a top priority for every enterprise. This company are solving one of the most pressing challenges in the market!

With a rapidly expanding global customer base and over $700 million in ARR, this company is emerging as a leader in the data security space - uniquely positioned to dominate one of the largest and most critical areas in cybersecurity.

The Role

We’re looking for a

Technical Account Manager

to support and grow enterprise customers across

Italy . This is a post-sales role ideal for someone who enjoys being at the heart of technical problem-solving, customer success, and long-term partnership building. You’ll be the

trusted technical advisor

helping customers onboard, adopt, and maximise the value of the platform.

Key Responsibilities :

Own the post-sales technical relationship with enterprise customers across your territory Drive onboarding, deployment, adoption, and ongoing technical support Deliver hands-on product expertise, security guidance, and technical best practices Collaborate with internal teams including Product, Engineering, and Sales to support customer goals Run regular health checks, technical reviews, and advocate for customer needs internally Ensure smooth renewals and contribute to long-term customer success

What Does Success Look Like?

Building trusted relationships with stakeholders and guiding them through full adoption and optimisation of the platform. Your support will directly impact customer retention, renewals, and long-term satisfaction.

What You’ll Bring : 3+ years’ experience

in a technical, customer-facing role (TAM, CSM, Solutions Architect, etc.) Strong technical background, ideally in

cybersecurity ,

networking , or

cloud environments Proven success working with

English , with strong communication and interpersonal skills A proactive, problem-solving mindset with the ability to manage multiple technical stakeholders Based in

Italy , with the flexibility to travel to customer sites when required

Note : Due to the volume of applicants, only shortlisted candidates will be contacted within 7 days.