Tech Support Specialist

Buscojobs; Lombardia; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading business software company is seeking a Customer Care Representative to provide exceptional experiences and support for customers. The role involves collaborating with cross-functional teams, balancing automation and manual actions. Fluency in Italian and English is required. The position offers a hybrid work setup with three days onsite and two days remote.

Competenze

• Experience in customer success and customer support is preferred.

Mansioni

• Assist and guide customers to ensure they receive the best possible experience.
• Balance automation and manual actions depending on the context.

Conoscenze

Fluency in Italian (C2)

Fluency in English (C1)

Experience in customer success

Descrizione del lavoro

Overview

At the forefront of technological advancements, Odoo has empowered over 12 million users worldwide with its innovative business software.

We are dedicated to simplifying and digitalizing operations for companies across various industries. Our ecosystem of fully integrated apps streamlines processes, making it easier for businesses to thrive.

Our vision is to make technology accessible to all. We're seeking a customer care professional who excels in delivering exceptional experiences.

The Customer Care Representative plays a pivotal role in building lasting partnerships with our customers, providing support throughout their journey.

You will collaborate closely with cross-functional teams to deliver seamless, high-value customer experiences.

Responsibilities

• The Customer Care Representative plays a pivotal role in building lasting partnerships with our customers, providing support throughout their journey.
• You will collaborate closely with cross-functional teams to deliver seamless, high-value customer experiences.
• Key responsibilities include developing a balance between automation and manual actions, depending on the context.
• As the first point of contact, you\'ll assist and guide our customers to ensure they receive the best possible experience.

Qualifications

• Experience in customer success and customer support is preferred, with fluency in Italian (C2) and English (C1).

Work setup

No waste of time in enterprise processes; real responsibilities and autonomy await.

We offer hybrid work modality : three days onsite, two fixed days remote.

Culture

We believe that when everyone feels a sense of belonging, it drives creativity, collaboration, and success.

Realize your full potential in a dynamic environment where innovation thrives.