Team Lead, AMZL

Amazon; Trento; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology and logistics company is seeking a Team Lead for their Delivery Center in Trento, Italy. This role involves managing Station Operations and Channel partners, ensuring top performance through effective team management and continuous improvement. The ideal candidate will have a Bachelor's degree, fluency in English, and experience with Microsoft Office. Join a diverse and inclusive culture committed to best results for customers.

Competenze

• Bachelor's degree is required.
• Fluent in spoken and written English.
• Experience with Microsoft Office products is necessary.

Mansioni

• Manage Station Operations with both associates and external stakeholders.
• Continuously improve delivery performance through training and process improvements.
• Drive growth for Channel partners/stores' businesses.

Conoscenze

Fluent in English

Team management

Analytical skills

Microsoft Office proficiency

Formazione

Bachelor's degree

Descrizione del lavoro

At Amazon, we're working to be the most customer‑eccentric company on earth. To get there, we need exceptionally talented, bright, and self‑driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our Delivery center (DC). In this role you will be responsible for both Channel (IHS and DSP) and Station Operations and support the Delivery Center in performance management.

Title: Team Lead

Location: Chennai

Key Job Responsibilities

• Handle Station Operations with the team which includes associates and external stakeholders, developing and maintaining a highly motivated and performance‑driven team.
• Continuously improve the value chain and attain a sustained level of delivery performance, through process and training improvements.
• Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Team Management: Building and managing a multi‑layer team and manage performance through on‑the‑job coaching and mentoring. Driving team of associates for managing their targets.
• IHS Management:
  • Account Identification & Acquisition: Market mapping and identification of potential retail stores for time‑bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
  • Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
  • Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis and train them in Amazon processes, products, operating model and SOPs.
• DSP Management:
  • Work with DSP channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  • Drive OTR Partner associates against goals (Volume, FTR and other key metrics).
  • Handling day‑to‑day operational and partner escalations and having good analytical skills to find the root cause. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.

A day in the life: Will be running the Station completely managing both UTR and OTR associates for the present shift timing.

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 1+ years of manufacturing or customer‑facing environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.