Tapestry Brand Ambassador - Rinascente Rome

Tapestry, Inc.; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global house of brands is seeking a Brand Ambassador for its Rinascente Rome store. In this role, you will provide exceptional customer service, drive sales, and enhance brand awareness. Ideal candidates should have retail experience and be available to work varied hours. This full-time position offers a chance to immerse yourself in a dynamic working environment.

Servizi

Employee Assistance Program

Multi-brand discount up to 50%

Internally mobility & career progression

Competenze

• Minimum of two years’ experience in a retail environment.
• Available to work varied hours including evenings and weekends.
• Familiarity with department store operations.

Mansioni

• Provide a seamless customer experience with high service standards.
• Generate ideas for clienteling and events to drive engagement.
• Develop relationships with retail partners for insights on customer demographics.

Conoscenze

Customer service

Communication

Analytical skills

Team collaboration

Descrizione del lavoro

Overview

Tapestry, Inc. is a global house of brands – Coach & Kate Spade New York – built by unconventional entrepreneurs and unexpected solutions. This position is for our Rinascente Rome store, representing Tapestry’s iconic brands and enhancing the customer experience in a department store environment. The BA will collaborate with store teams and wider shopfloor colleagues to drive omnichannel strategies and brand growth.

Primary Purpose

Brand Ambassadors (BA) represent Tapestry’s iconic brands—Coach & Kate Spade New York—driving sales and delivering exceptional service within a department store environment. Reporting to the Senior Regional Brand Ambassador (SRBA), BAs embody Tapestry’s values and business priorities on the shopfloor, provide insightful feedback, foster meaningful customer interactions, and ensure our customers have a seamless, elevated shopping experience.

Note: This is a full-time (40 hours per week) 12-month contract.

Responsibilities

Customer Service

• Provide a seamless and elevated customer experience, staying up to date with brand training, tools, and resources to maintain high service standards
• Proactively generate ideas for clienteling and in-store events, supporting and co-hosting activations that drive engagement and sales
• Develop strong relationships with local retail partners to gain insights into customer demographics, profiling, and emerging brand opportunities. Attend local brand events to deepen understanding of key business priorities and market trends
• Monitor and analyse store performance against targets, ensuring goals are met or exceeded. Where necessary, compile and present actionable plans to the SRBA. Regularly track trade performance to ensure alignment with expectations
• Foster strong relationships with department store management teams to enhance brand visibility and customer loyalty. Communicate and implement business initiatives, acting as a key liaison between the host store and SRBA
• Observe in-store activity and identify growth opportunities, including new activations, local events, or omni-channel customer engagement initiatives
• Execute visual merchandising (VM) directives within the host store, ensuring new season collections are prominently displayed and aligned with delivery schedules
• Apply VM guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
• Cultivate a strong working relationship with the Regional VM Manager, regularly sharing visual updates and seeking feedback to continuously enhance VM skills and execution

Operations

• Oversee daily product deliveries and replenishment, ensuring back-of-house areas are clean, organised, and well-maintained. Escalate any operational concerns to the SRBA as needed
• Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the SRBA and Sales Team
• Collaborate with the SRBA to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

The Accomplished Individual Will Possess

• Minimum of two years’ experience in a retail environment
• Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and public holidays
• Familiarity with department store operations, including customer service, merchandising, and sales strategies
• Strong communication, organisational, and analytical skills
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
• Self-motivated, with a strategic mindset and a proactive approach to business development
• Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals

What Tapestry Can Offer You

• Employee Assistance Program
• Multi-brand discount up to 50% off Coach & Kate Spade New York
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
• Internal mobility & career progression
• Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Equal Opportunity

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

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