System Field Service Engineer

As the Senior Field Service Engineer, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, troubleshooting and incident resolution, technical support, system upgrade, warranty services, training, executing configuration and/or modifications, and on-call services to our DCS. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve security and reliability, and boost performance of their DeltaV DCS systems. We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• To perform tasks for system maintenance and performance evaluations.
• To provide technical support to customers, lead investigations, and provide and/or recommend solutions.
• To provide remote (phone, internet) technical support assistance for System users of DeltaV DCS.
• Be able and willing to perform on-call shift-based services (if applicable) and emergency call-out services to provide customers with fast and efficient services.
• To assist in design studies, H/W & S/W upgrades & modifications.
• To support project activities at customer site including system installation and application programming.
• To provide on-site customer training for Emerson products.
• Get trained with the latest technologies and/or products for which you will be performing services.

For This Role, You Will Need:

• Technical diploma or degree in an engineering field, such as electronics, automation, computer science, or mechanical/electrical preferred.
• Knowledge of Information technology (IT) & Networking, Cyber Security, Virtualization, Programming Software, Operating Systems, Active Directory, Patch Management, Backup and Recovery.
• Good communication skills and proficiency in Italian and English – written and spoken.
• Experience in process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.

Preferred Qualifications that Set You Apart:

• Experience in DCS or PLC application (knowledge of DeltaV DCS being an advantage).
• Start-up and Commissioning Experience in process automation.
• Willingness to travel frequently.
• Availability to work non-office hours, occasionally including weekends, to support customers and perform call-out services.

Who You Are:

You are excited to join a team of experts not afraid of technological challenges.

You are curious to explore the systems, tools, and solutions that Emerson makes available to you and our customers.

You are aware of the opportunity to be a leader in our industry and to drive the digital transformation.

Our Offer to You

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration, and continuous improvement.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, building a stronger community, and providing greater professional development for our employees.

Make this great opportunity yours!

About the Company

Emerson Electric Co. is an American multinational corporation headquartered in Ferguson, Missouri, United States.