System Field Service Engineer

Emerson; Seregno; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join Emerson as a Senior Field Service Engineer, where you will provide technical support to our pharmaceutical and chemical clients. Your role will involve maintaining DeltaV DCS systems, troubleshooting issues, and offering training. We value innovation and seek individuals eager to tackle technological challenges while driving digital transformation within the industry.

Servizi

Competitive benefits

Medical care

Professional development opportunities

Commitment to work-life balance

Competenze

• Degree in electronics, automation, computer science, mechanical, or electrical engineering.
• Proficient in Italian and English, both written and spoken.
• Experience in process industries like biotechnology, pharmaceuticals, or oil & gas.

Mansioni

• Perform system maintenance and provide technical support.
• Conduct emergency callouts and customer training on Emerson products.
• Assist with hardware and software upgrades and modifications.

Conoscenze

Technical support

IT & networking

Cybersecurity

Programming

Troubleshooting

Formazione

Technical diploma or degree in engineering

Strumenti

DeltaV DCS

PLC applications

Descrizione del lavoro

As the Senior Field Service Engineer, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, troubleshooting, incident resolution, technical support, system upgrades, warranty services, training, and executing configuration and/or modifications on call services to our DCS. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve security and reliability, and boost performance of their DeltaV DCS systems. We look forward to receiving your application!

In This Role, Your Responsibilities Will Be:

• Perform tasks for system maintenance and performance evaluations.
• Provide technical support to customers, lead investigations, and recommend solutions.
• Offer remote (phone, internet) technical support for DeltaV DCS system users.
• Be willing and able to perform on-call shift-based services (if applicable) and emergency callouts to ensure fast and efficient customer support.
• Assist in design studies, hardware and software upgrades, and modifications.
• Support project activities at customer sites, including system installation and application programming.
• Provide onsite customer training for Emerson products.
• Get trained on the latest technologies and products related to your services.

Minimum Requirements:

• Technical diploma or degree in engineering fields such as electronics, automation, computer science, mechanical, or electrical engineering.
• Knowledge of IT & networking, cybersecurity, virtualization, programming, software, operating systems, Active Directory, patch management, backup, and recovery.
• Good communication skills and proficiency in Italian and English, both written and spoken.
• Experience in the process industry, such as biotechnology, pharmaceutical, chemical, oil & gas, or refineries.

Preferred Qualifications:

• Experience with DCS or PLC applications, with knowledge of DeltaV DCS being an advantage.
• Start-up and commissioning experience in process automation.
• Willingness to travel frequently.
• Availability to work outside regular hours, including weekends, for support and callout services.

Who You Are:

You are excited to join a team of experts and are not afraid of technological challenges.

You are curious about the systems, tools, and solutions that Emerson offers to you and our customers.

You recognize the opportunity to be a leader in industry and to drive digital transformation.

Our Offer to You

At Emerson, we foster a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive environment drives innovation and better solutions for our customers. We promote community, collaboration, and continuous improvement.

We are committed to work-life balance and supporting your personal and professional growth through competitive benefits, medical care, and development opportunities. Our goal is to create a supportive and rewarding workplace environment.

Make this great opportunity yours!

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type: Full-Time

Department / Functional Area: Field Service

Experience: years

Vacancy: 1