System Administrator (Openshift - Linux - AIX)

Kyndryl; Roma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology services provider in Italy seeks a Technical Support specialist to provide exceptional assistance to clients. This role involves managing complex technical issues with expertise in OpenShift and Kubernetes, while ensuring customer satisfaction and timely resolution of problems. Ideal candidates should have strong interpersonal skills and a passion for technology, offering a supportive work environment with opportunities for professional growth.

Servizi

Employee learning programs

Diversity and inclusion initiatives

Volunteering opportunities

Competenze

• Must have expertise in installing and updating OpenShift Container Platform.
• 2+ years of experience with OpenShift and Kubernetes.
• Experience with cloud platforms and hybrid cloud solutions.

Mansioni

• Build, migrate, deploy, and maintain complex solutions.
• Provide technical support during critical situations.
• Collaborate with multiple teams for troubleshooting.

Conoscenze

OpenShift expertise

Kubernetes knowledge

Problem-solving abilities

Scripting experience

Formazione

Red Hat Certified OpenShift Administrator

Kubernetes Certified Administrator

Strumenti

AWS

GCP

Azure

Descrizione del lavoro

Overview

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl Italia Innovation Services, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. You’ll respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You’ll be the go-to person for customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform problem determination and resolution of desktop hardware and software issues using your technical expertise and resources to ensure that customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Responsibilities

• Building, migrating, deploying, updating and maintaining complex solutions based on RedHat OpenShift, and IBM AIX.
• Providing support during critical situations and incident management, effectively support troubleshooting.
• Collaborating across multiple teams and leading technical conversations (with client as well).

Qualifications and Skills

• Must have expertise and experience installing and/or updating Red Hat’s OpenShift Container Platform, and IBM AIX
• Experience with Kubernetes; OpenShift experience is essential; 2+ years
• Strong OpenShift background; Kubernetes knowledge is a major plus
• GitOps experience
• Automation & scripting; programming / development / scripting (i.e. Java, C++, bash, python, Go, yaml) is a plus
• Familiarity with RedHat technologies, including Ansible and RH Application runtimes
• DevOps experience
• Proficiency with cloud platforms (AWS, GCP, Azure) and hybrid cloud solutions
• Certifications: Red Hat Certified OpenShift Administrator or Kubernetes Certified Administrator (desired)
• Setup, extension and modification of OpenShift / Kubernetes clusters; management and resolution of incidents on Elastic and Kafka components; capacity and performance management of clusters
• Problem management and change management in coordination with other teams
• Management of basic components of the OpenShift / Kubernetes platform and network configuration
• Monitoring tools setup and support for integration with customer tools; event collection systems and logs for customer use
• 24x7 support on critical incidents; patch management and updates for platform components
• Backup procedures, real-time monitoring, user ID management, and cryptographic certificates management

What You Can Expect

• Ideal candidates must have experience in managing complex infrastructures for medium and large customers, with in-depth technical knowledge, team collaboration, troubleshooting aptitude, strong interpersonal skills, and extensive delivery experience.
• Soft Skills: Strong problem-solving abilities; excellent communication and collaboration skills; ability to work in a fast-paced, dynamic environment; attention to detail and a proactive approach.

#KYNHIRINGKIIS

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect (Continued)

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.