Sviluppo di Sistemi

beBeeSistemista; Milano; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Un'azienda di tecnologia e gestione IT cerca un esperto per gestire ticket e incidenti in ambienti Microsoft. Il candidato ideale ha una solida esperienza con Windows Server e Microsoft 365, ed è capace di operare in scenari ibridi. Offriamo un ambiente dinamico, con opportunità di crescita professionale e formazione continua.

Servizi

Accesso a piattaforme di e-learning

Percorsi di certificazione guidati

Assicurazione sanitaria integrativa

Competenze

• Conoscenza approfondita dei sistemi operativi Windows Server e Active Directory.
• Esperienza nella gestione di ambienti Microsoft 365 e Azure.
• Competenze nella gestione della sicurezza IT e ripristino di emergenza.

Mansioni

• Gestire end-to-end il ciclo di vita di ticket, incidenti e cambiamenti in ambienti Microsoft.
• Collaborare con altri gruppi per risolvere incidenti e implementare soluzioni preventive.
• Monitorare e ottimizzare l'infrastruttura IT con interventi tempestivi.

Conoscenze

Gestione incidenti IT

Amministrazione Microsoft 365

Conoscenza Windows Server

Sicurezza informatica

Gestione ambiente ibrido

Strumenti

Microsoft System Center

ServiceNow

Azure

Hyper-V

Descrizione del lavoro

We are looking for a professional who can manage the entire lifecycle of tickets, incidents, problems and changes with particular attention to the Microsoft ecosystem.

The main objectives are :

• Manage end-to-end ticketing, incident management, problem solving and change control in Microsoft environments;
• Continuously monitor and optimize IT infrastructure, performing timely interventions on Microsoft On-prem and Cloud components (e.g. Active Directory, Azure, Hyper-V, Microsoft 365);
• Advanced administration and support for Microsoft 365 environments (Exchange Online, Teams, SharePoint, Intune, Defender);
• Support the integration between on-prem and cloud environments in hybrid scenarios (AD Connect, ADFS, etc.);
• Collaborate with other technical teams and stakeholders to effectively resolve incidents and implement preventive solutions;
• Analyze recurring problems and define corrective actions;
• Contribute to the improvement of operational processes according to best practices ITIL;
• Participate in change management activities, evaluating technical impacts and ensuring alignment with security and business continuity policies;

Required Skills and Qualifications

Becoming familiar with :

• In-depth knowledge of Windows Server operating systems (2016, 2019, 2022), including installation, configuration, hardening and lifecycle management;
• Advanced Active Directory management : OU, Group Policy (GPO), DNS, DHCP, replica and identity management;
• Capability to operate in hybrid environments (Azure AD Connect, ADFS, identity synchronization);
• Consolidated experience in administering Microsoft 365 suite :
• Exchange Online (mailbox management, policies, email workflows);
• Microsoft Teams (configuration, permissions, governance);
• SharePoint Online and OneDrive (document management, permissions, access);
• Intune / Endpoint Manager for device management and compliance;
• Microsoft Defender for 365 (email protection, DLP, antiphishing);
• Troubleshooting and tuning skills on cloud services in critical environments;
• Management of virtualized environments with Hyper-V and / or VMware vSphere : VM provisioning, snapshot, template, clustering;
• Familiarity with monitoring and performance management tools (e.g. Microsoft System Center, PRTG, Nagios, Zabbix or equivalents);
• Expertise in Microsoft cybersecurity : endpoint protection, hardening, MFA, conditional access, audit and log;
• Experience in patch and security update management, focusing on highly regulated contexts (e.g. GDPR, ISO 27001, healthcare regulations);
• Familiarity with ITIL processes : Incident, Problem, Change and Asset Management ;
• Experience with ticketing and ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC Remedy);
• Ability to manage infrastructure changes according to Change Management procedures, minimizing risk and ensuring business continuity;

You will find :

• Access to various e-learning platforms to enhance technical and transversal skills;
• Guided certification paths;
• Salary commensurate with seniority and professional profile;
• Integrated health insurance;
• A dynamic, solid, reliable and flexible reality where you can express your attitudes;
• A team of professionals who recognize punctuality, competence, ability to learn from lessons, creativity in finding solutions and correctness;
• Integrity : we believe in the ethics of work, sharing goals and an authentic relationship with our colleagues.