Support Specialist - Imaging Systems

Brainlab Ltd.; Venezia; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Support Specialist to join their technical support team. The ideal candidate will provide expert service, manage installations, and support clinical staff in a remote capacity. This role offers the opportunity to develop strong relationships with clients while ensuring optimal product functionality.

Competenze

• Experience with Brainlab systems is ideal.
• Ability to perform installations and maintenance.
• Strong communication skills for customer support.

Mansioni

• Perform installations, maintenance, and repairs of Brainlab systems at hospitals.
• Provide remote and on-site technical support to users.
• Document service activities and ensure compliance with quality standards.

Conoscenze

Technical Support

Troubleshooting

Customer Relationship Management

Descrizione del lavoro

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products : Loop X, Airo. Learn more about Loop X by clicking here .

Main responsibilities will include :

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

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