Support Specialist - Imaging Systems

Brainlab Ltd.; Napoli; Remoto; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A medical technology company is seeking a Support Specialist to join their technical support team. This role involves performing installations and maintenance of advanced medical systems, providing remote and on-site support, and ensuring optimal functionality. Candidates should have expertise in technical support, strong communication skills, and a customer-oriented attitude. This is a remote position based in Italy with a focus on building strong customer relationships.

Competenze

• Experience in technical support for medical systems.
• Ability to work independently and in a team.
• Strong problem-solving skills.

Mansioni

• Perform installations and maintenance of Brainlab systems.
• Provide remote and on-site technical support.
• Document all service activities accurately.
• Collaborate with sales and engineering teams.

Conoscenze

Technical support expertise

Strong communication skills

Troubleshooting

Customer service orientation

Strumenti

Brainlab systems (Loop X, Airo)

Diagnostics tools

Descrizione del lavoro

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products : Loop X, Airo. Learn more about Loop X by clicking here .

Main responsibilities will include :

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

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