Support Specialist - Imaging Systems

Brainlab Ltd.; Alessandria; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading medical technology company as a Support Specialist, providing expert service for Brainlab systems from your home office. Your role ensures optimal device functionality through installations, technical support, and proactive maintenance, fostering strong relationships with clinical staff for long-term satisfaction.

Competenze

• Experience in hospital or medical device systems is a plus.
• Strong communication skills to guide clinical users.
• Ability to manage installations and provide proactive support.

Mansioni

• Perform installations, maintenance, and repairs of Brainlab systems.
• Provide remote and on-site technical support to clinical users.
• Document service activities accurately and comply with quality standards.
• Collaborate with sales and engineering teams for seamless customer experience.

Conoscenze

Technical Support

Troubleshooting

Customer Relationship Management

Strumenti

Loop X

Airo

Descrizione del lavoro

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products : Loop X, Airo. Learn more about Loop X by clicking here .

Main responsibilities will include :

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

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