Support Engineer IV, Relay Product Excellence Fixed

Amazon; Asti; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global technology company in Italy is seeking a technical support specialist to enhance and maintain solutions for business teams. The ideal candidate has strong technical problem-solving skills, experience in software development, and is proficient in modern programming languages. This role involves implementing solutions that support efficiency and collaboration across platforms.

Competenze

• 4+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Ability to troubleshoot and debug technical systems.
• Experience with agile/scrum or similar collaborative workflows.

Mansioni

• Implement and maintain solutions for business teams.
• Collect requirements and improve existing processes.
• Support enterprise-wide implementations of web/SaaS applications.

Conoscenze

Technical problem-solving

Communication skills

Adaptability

Creativity

Strumenti

SQL

Java

.NET

C#

Perl

Python

Descrizione del lavoro

You will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. You will be responsible for implementing, and maintaining the solutions you provide. You will work with our other technical teams to ensure the design is effective and complements our other tools, such as Laserfiche ECM, Concur, and other in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS. You will also be supporting enterprise-wide implementations of Web Applications/SaaS applications.

Note: The original language is preserved; formatting has been refined to use only the allowed tags. The following sections have been organized for clarity.

Successful candidates should:

• Have the ability to learn technical concepts quickly with a strong sense of urgency
• Have enthusiasm for working in a fast paced, rapidly changing environment
• Be a creative problem solver, who is passionate about innovation and customer experience
• Have strong written and oral communication skills
• Can deal with ambiguity; work with minimum supervision

About the team

TFS owns technology components that perform financial activities for transportation business. These systems are used across transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments and cost-allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. Goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world.

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.