Support Developer

DevSelect; Roma; Ibrido; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a self-motivated Support Engineer with a strong Ruby background to join their dynamic Engineering team. This role offers the opportunity to work on branded online communities for healthcare clients while providing essential support for internal applications. You'll be responsible for troubleshooting issues, collaborating with design teams, and enhancing applications through continuous improvement. With a focus on client success and a commitment to work-life balance, this position is perfect for someone looking to make a meaningful impact in a supportive and flexible environment.

Servizi

Health Care Plan (Medical, Dental & Vision)

401K

Life Insurance

Paid Time Off (Vacation, Sick & Public Holidays)

Work/life balance

Competenze

• 3+ years of development experience in a support role.
• Strong skills in SCSS/CSS, Javascript, and HTML.

Mansioni

• Support the Client Success Team and troubleshoot production issues.
• Collaborate with designers and maintain online communities.
• Generate reports and assist in diagnosing errors.

Conoscenze

SCSS/CSS

Javascript

HTML

SQL (MySQL)

Ruby

C#

Java (J2EE)

Descrizione del lavoro

Title: Support Engineer
Location: Remote
Openings: 1
Type: Full Time Hire

Description

We are looking for a self-motivated Support Developer with a Ruby background. You will be part of an Engineering team that delivers branded communities for our healthcare clients and supports our internal application support needs.

Responsibilities

• Support our Client Success Team as they serve our clients all over the world
• Work with our designers to deliver branded online communities for our clients, and maintain them over time
• Troubleshoot issues in our production environment, escalating to the on-call Engineer as needed
• Support Engineering team with code reviews and collaboration
• Generate ad hoc and regularly requested activity reports for clients
• Run reports and scripts using our MySQL database
• Enhancing applications by identifying opportunities for improvement
• Respond to tickets in a timely and professional manner
• Support our US designers by creating assets from provided mocks
• Support our QA team by assisting to diagnose errors in the staging environment
• Help develop internal tools for manipulating data
• Understand requests and how they translate in application features
• Collaborate with a team of IT professionals to set specifications for new applications
• Write high quality source code to program complete requests
• Troubleshoot and debug applications
• Conduct peer demo testing
• Develop technical documents and handbooks to accurately represent application design and code

Requirements

• At least three (3) years of development experience
• At least three (3) years in a support role
• Strong SCSS/CSS, Javascript, and HTML skills
• Strong SQL experience (database is MySQL)
• Able to work flexible hours, long-term you may be supporting clients internationally (Hours will be 5am - 1pm EST)

Preferred Skills:

• Liquid template experience
• Full-stack and/or Ruby on Rails experience
• Experience with asset/logo creation is a plus

• Experience in designing and building applications
• Ability to program in at least one programming language such as C#, Java (J2EE) etc.
• In-depth knowledge of programming for diverse operating systems and platforms using development tools
• Excellent understanding of software design and programming principles.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• A work/life balance beyond compare. And we mean it!

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