Supervisor, Product Services & Management (VIVO E-Commerce)

Northwell Health; Como; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading healthcare provider in Lombardia is seeking a Technical Support Team Lead to supervise a team in effectively resolving application issues. The ideal candidate should have a bachelor's degree, extensive experience in technical support, and proven leadership skills. Responsibilities include driving team performance, collaborating on business intelligence solutions, and ensuring exceptional customer service. Flexible working hours and potential on-call duties are part of the role.

Competenze

• 6-8 years of industry experience in technical support preferred.
• 2-5 years of leadership and IT experience required.

Mansioni

• Supervise a technical support team and provide guidance.
• Collaborate with development teams to design business intelligence solutions.
• Utilize data to produce dashboards and identify trends.

Conoscenze

Leadership

Analytical Skills

Problem-Solving

Technical Support

Communication Skills

Customer Service

Formazione

Bachelor's Degree or equivalent experience

Strumenti

Ticketing Systems

APIs

Descrizione del lavoro

Job Description

Supervise a technical support team by providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service.

Job Responsibilities

1. Promote the goals of the Product Services & Management department by selecting, motivating, and training capable team members.
2. Lead activities of assigned team members by communicating effectively and providing guidance to achieve department objectives.
3. Utilize current technology to gather, store, disseminate, and analyze information for strategic decision-making.
4. Use quantitative and qualitative data from internal and external sources to produce dashboards, metrics, or insights, and to identify trends or anomalies.
5. Collaborate with development teams to design business intelligence solutions.
6. Implement initiatives to minimize external threats or competition and capitalize on market opportunities.
7. Participate in strategic planning; present insights to leadership and recommend future actions.
8. Perform related duties as required, considering all essential functions under the Americans with Disabilities Act. Duties not mentioned but related are non-essential.

Preferred Skills

• Deep understanding of mobile and web applications.
• Strong analytical and problem-solving skills, with advanced troubleshooting abilities.
• Familiarity with APIs and networking concepts (TCP/IP, DNS, firewalls).
• Knowledge of operating systems (iOS, Android, Windows, macOS).
• Knowledge of various devices (smartphones, tablets, desktops).
• Experience with ticketing systems.
• Proven ability to manage and motivate a team.
• Ability to prioritize multiple tasks effectively.
• Experience managing technical incidents.
• Ability to establish KPIs and monitor team performance.
• Skills in developing and implementing policies and procedures.
• Excellent written and verbal communication skills.
• Timely and informed decision-making abilities.
• Strong commitment to customer service.
• Adaptability to changing technology and business needs.
• Experience with HIPAA regulations.
• Familiarity with pharmacy workflows and prescription fulfillment.
• Track record of achieving business objectives.
• Ability to work independently and in a team within a fast-paced environment.
• Understanding of SDLC and Agile methodologies.

Job Qualifications

• Bachelor's Degree or equivalent experience.
• 6-8 years of industry experience in technical support preferred.
• 2-5 years of leadership and IT experience required.

Travel Requirements

May require travel for business needs.

Working Arrangements

May require on-call after-hours support. The position offers flexible 8-hour shifts between 7 AM and 7 PM, including weekends and holidays as needed.

Additional Salary Details

The listed salary range or hourly rate is a good faith estimate and may be adjusted based on various factors such as location, experience, and education.

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