Subject Matter Expert, Retail Efficiency

Amazon; Asti; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Piemonte, Italy is looking for a Subject Matter Expert to drive process improvements. The ideal candidate will have experience in data analysis and project management, enhancing operational quality. Responsibilities include developing strategies for quality improvement and collaborating across teams. Competitive salary offered in a dynamic work environment.

Competenze

• 1+ years of program or project management experience.
• Experience using data to influence business decisions.
• 1+ years of interacting with customers/stakeholders.

Mansioni

• Develop strategies for continuous improvement in process and customer quality.
• Drive process excellence initiatives and work on new automation projects.
• Perform data analysis on trends and recommend solutions.

Conoscenze

Process optimization

Data analysis

Stakeholder management

Attention to detail

Formazione

Bachelor's degree

Strumenti

MS Office

SAS

PowerBI

SQL

Tableau

Descrizione del lavoro

Overview

The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.

Key responsibilities

• Develop strategies for continuous improvement in process and customer quality.
• Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
• Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects.
• Able to drill into large amounts of data and extract meaningful business metrics.
• Perform data analysis on trends observed and recommend solutions to the product and Business teams.
• Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.
• Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.
• Establishes key reports for functional area.
• Able to write, well-structured and detail-oriented documents in a clear, concise and audience-specific format.

The candidate is/has

• Aptitude and interest for Upstream Defect Elimination.
• Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.

About the team

The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Basic Qualifications

• 1+ years of program or project management experience
• Experience using data to influence business decisions
• 1+ years of interacting with customers/stakeholders experience
• Bachelor's degree
• Knowledge of MS Office
• Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects

Preferred Qualifications

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
• Knowledge of visualization tools such as Tableau, Datazen, SSRS
• Experience back office operations, escalation management and troubleshooting environments
• Experience working in e-commerce / retail / supply chain / financial services business
• Worked in a global client facing role
• Six sigma green belt certified
• ISO 9001 lead auditor certified

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: October 13, 2025 (Updated about 4 hours ago)

Posted: October 13, 2025 (Updated about 18 hours ago)

Posted: October 9, 2025 (Updated 5 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.