Subject Matter Expert, RBS AGS

Amazon; Asti; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global eCommerce company in Italy is seeking a program manager to enhance customer experience and drive business profitability. Candidates should have over a year of project management experience and be knowledgeable in SQL and Advanced Excel. This role involves engaging stakeholders and implementing creative initiatives.

Competenze

• 1+ years of program or project management experience.
• Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
• Experience using data to influence business decisions.

Mansioni

• Drive implementation of programs to enhance customer experience.
• Plan, implement, and control progress of programs.
• Manage stakeholder engagement.

Conoscenze

Program or project management experience

Knowledge of SQL

Advanced Excel

Using data to influence decisions

Strumenti

SAS

PowerBI

Tableau

Datazen

Descrizione del lavoro

Job ID: 3035155 | Amazon (China) Holding Company Limited

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in nine countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS Amazon Global Store (AGS) in Beijing is an integral part of Amazon online product lifecycle and buying operations. AGS provides international products to customers shopping on their in-country Amazon site, offer a localized search and browse experience, use local payment methods, end-to-end delivery solutions, access to local customer service support. The main duties of AGS are to maximize the revenue potential of GS ASINs by fixing drop-off in cross-listing, buyability, discoverability, and conversion defects and improve customer experience by fixing detail page catalog defects.

Key job responsibilities

• As an SME of RBS AGS, you will work as an expert to cooperate with people from various team of Amazon and drive implementation of programs, by which to enhance customers' experience and contribute to business profitability.
• You will have chance to forecast, plan, implement and control the progress of programs, and ensure successful delivery and achievement of goals.

Key Performance Areas:

• Project/program management, including plan, implementation and control
• Be creative with new initiatives
• Dive deep, find root causes and build solutions
• Consider scalability in solution building
• Stakeholder engagement

Basic Qualifications

- 1+ years of program or project management experience

- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)

- Experience using data to influence business decisions

Preferred Qualifications

- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts

- Knowledge of visualization tools such as Tableau, Datazen, SSRS

- Experience back office operations, escalation management and troubleshooting environments

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