Strategic Service Scheduler (Hybrid)

Atlas Copco Group; Cinisello Balsamo; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Laptop

Company mobile phone

Job summary

Atlas Copco Group is seeking a Service Planner to join the Planners team in a hybrid role based in Italy. You will plan field service interventions, assign work to Technicians, and ensure timely delivery of service plans while coordinating with the Service Manager and internal teams.

The role requires Italian fluency, strong English skills, and experience in planning in a manufacturing or service environment. A proactive, analytical mindset and proficiency in SAP and MS Office are valued.

Qualifications

• Experience in planning/scheduling in manufacturing, service, or commercial environments.
• Good command of English; native-level Italian proficiency is required.
• SAP experience is a plus.
• Proficient in Microsoft Office applications.
• Proactive mindset with a strong results orientation.
• Analytical and methodical approach with strong communication skills.

Responsibilities

• Plan field service interventions for Technicians and coordinate deliveries according to customer requirements.
• Assign work to Technicians based on skills, with the Service Manager’s support, while ensuring planning efficiency.
• Meet deadlines for service interventions and Service Plans.
• Monitor intervention times and identify improvement actions when timelines slip.
• Ensure adequate staffing aligns with workload and inform the Service Manager of future needs.
• Coordinate external suppliers and create purchase orders for services rendered.

Skills

Scheduling planning experience

English proficiency

Italian language fluency

SAP

MS Office

Teamwork

Proactive mindset

Tools

SAP

MS Office

Job description

Atlas Copco Group is seeking a Service Planner to join the Planners team in a hybrid role based in Italy. You will plan field service interventions, assign work to Technicians, and ensure timely delivery of service plans while coordinating with the Service Manager and internal teams.

The role requires Italian fluency, strong English skills, and experience in planning in a manufacturing or service environment. A proactive, analytical mindset and proficiency in SAP and MS Office are valued.