Strategic Account Manager

TN Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a dynamic and innovative company that is reshaping the On-Demand delivery market. As an On-Demand Strategic Account Manager, you will play a pivotal role in driving growth and managing partnerships. You will lead sales efforts, coordinate with various teams, and ensure successful implementation of solutions. This role offers the chance to work in a fast-paced environment where your contributions will directly impact millions of users. With a commitment to diversity and inclusion, this company fosters an environment where everyone can thrive and make a difference. Ready to take the wheel and drive your career forward?

Servizi

Equity Plan

Private Health Insurance

Monthly Glovo Credit

Extra Time Off

Work from Home Flexibility

Online Therapy Benefits

Enhanced Parental Leave

Competenze

• 4+ years in Account Management or Business Consultancy.
• Strong project management and organizational skills.

Mansioni

• Lead sales and account management for On-Demand services.
• Coordinate with local teams and HQ for operational needs.

Conoscenze

Account Management

Project Management

Customer Orientation

Communication Skills

Commercial Skills

Technical Understanding

Formazione

Bachelor's Degree

Descrizione del lavoro

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If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 26 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

• We have an ‘office-first’ culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations — we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
• We are building a talent house of high-performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don’t believe in linear and predictable career paths — we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is built on the belief that, by giving amazing service to our partners, we will be able to change the On-Demand delivery market.

How are we doing this? By thinking big and paying attention to small details. Glovo’s core product is a hyperlocal marketplace featuring the best restaurants in each city and delivery in less than 60 minutes. We believe though that most restaurants and stores will opt for a strategy that combines marketplaces with their own channels, and we want Glovo to be the delivery partner of choice for all of our partners’ deliveries.

To achieve this, Glovo launched Glovo On-Demand in 2022, a new vertical that helps our partners deliver orders created in their own channels (website, phone, application) via Glovo’s fleet. As an On-Demand Strategic Account Manager, you will be the lead in Italy for growing the On-Demand business.

THE JOURNEY

• Be the country manager for On-Demand — this primarily means sales and account management, but you will also have a 360° role and help to coordinate financial control and profitability, operational needs, necessary tech developments/ adaptations, etc.
• Act as the bridge between the local AM team and On-Demand HQ
• Prioritize top accounts, identify the solutions that each partner needs (working closely with local AMs), and develop an action plan for how to target and pitch them
• Build proposals and lead contract negotiations to establish a strong working partnership grounded on sustainable economics for both parties
• Manage the activation and onboarding of partners during the implementation phase to ensure they can operate independently
• Own the relationship with the partner for everything related to the On-Demand solution
• Share feedback from partners with product and operations teams to generate improvements
• Monitor financials in the country: pricing strategy, implementation costs, and continuous profitability through operation costs and recurrent sales

WHAT YOU WILL BRING TO THE RIDE

• Minimum 4 years of experience in Account Management and/or Business Consultancy
• Project management skills, proactive, highly organized, and detail-oriented
• Customer-oriented with strong commercial skills
• Ability to understand complex software needs and translate between restaurant partners and technical teams. Comfortable working with technical product and API integration teams.
• Accountability and ownership for projects from start to finish — can understand the entire funnel and identify where to take actions
• Good communication and interpersonal skills
• Motivated by working in a high-growth and high-performance start-up with a fast pace and multiple responsibilities
• Fluent in Italian, working proficiency in English

Individuals representing diverse profiles, encompassing various ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts, don't let it stop you — we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being.
• Enhanced parental leave

Here at Glovo, we thrive on diversity. We believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds — all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our and check out our and !