Store Manager - Venice

Ermenegildo Zegna; Venezia; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A renowned luxury brand in Venice is seeking a Store Manager to lead the team, drive business strategy, and enhance customer relationships. The ideal candidate will have proven luxury retail experience and extensive team leadership skills. You will cultivate a customer-centric culture and ensure personalized service, making a significant impact on the store's success. This position requires a strong understanding of the local luxury market and fluency in English.

Competenze

• Proven luxury retail experience.
• Extensive team leadership in-store.
• Business development skills managing high volumes.
• Strong understanding of the local luxury market.
• Fluent in English; second language preferred.

Mansioni

• Translate KPIs into actionable plans and set goals.
• Build relationships with top clients and monitor CRM.
• Communicate company priorities and foster a positive environment.
• Collaborate with teams to optimize product placement.
• Monitor and improve store operations.

Conoscenze

Luxury retail experience

Team leadership

Business development

Understanding of local luxury market

Fluency in English

Descrizione del lavoro

At Zegna, the talents and passion of our people are the pillars of our success. We are seeking a Store Manager for our Venice store to lead the team, contribute to our legacy, and shape our future.

What makes you, makes Zegna

As a Zegna Store Manager, you will be the business local expert and Brand Ambassador, responsible for executing the business strategy, promoting our casual luxury brand, and achieving store objectives. You will act as an entrepreneur, building the business both inside and outside the store, cultivating a customer-centric culture, understanding clients deeply, and ensuring personalized service and lasting relationships. You will inspire and lead a motivated, accountable team.

Main Responsibilities

• Business Development and Sales Management: Translate KPIs into actionable plans, set goals, and ensure team accountability. Develop and execute sales strategies, including client outreach and appointments. Use clienteling tools to increase sales and align staff schedules with sales plans. Analyze market activity to propose new business ideas and develop local partnerships.
• Customer Understanding & Engagement: Build strong relationships with top clients, create a welcoming store environment, and develop storytelling capabilities within the team. Monitor CRM and marketing KPIs to enhance customer data collection and relationship building.
• Team Development and Spirit: Communicate company priorities, foster a positive environment, attract talent, set clear objectives, recognize top performers, coach team members, and collaborate with HR on employee relations issues.
• Brand Presentation: Collaborate with VM and merchandising teams to optimize product placement, provide feedback on collections, and ensure store experience aligns with brand standards.
• Retail and Store Operations: Monitor and improve store standards, ensure adherence to policies, utilize digital services to boost sales, and oversee store maintenance and operations.

Requirements

• Proven luxury retail experience
• Extensive team leadership in-store
• Business development skills managing high volumes
• Strong understanding of the local luxury market
• Fluent in English; second language preferred

Our Legacy

Founded in 1910, Ermenegildo Zegna Group is built on craftsmanship and quality, aiming to create the world’s finest textiles ethically. We have expanded into ready-to-wear, becoming a leading Italian family-owned luxury lifestyle brand, with over 500 stores and 6,500 employees worldwide. Our success is driven by our pioneering spirit and the integrity of every team member.