Store Manager - Boutique Venezia

TN Italy; Venezia; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dynamic Store Manager to lead its Venice location. This role involves fostering a culture of excellence, driving sales through strategic initiatives, and enhancing customer experiences. You will empower your team while ensuring seamless operations and compliance. Ideal candidates will possess a bachelor's degree, management experience in luxury retail, and strong leadership qualities. Join a company that values diversity and inclusion, and be part of a human adventure that celebrates talent and innovation.

Competenze

• Bachelor's degree in economics or management required.
• Experience in luxury retail management preferred.

Mansioni

• Define and implement strategies to improve boutique performance.
• Lead recruitment and performance evaluations for team development.

Conoscenze

Management

Customer Service

Sales Development

Communication

Team Leadership

Strategic Thinking

Formazione

Bachelor's degree in Economics or Management

Strumenti

Excel

IT Tools

Descrizione del lavoro

GENERAL ROLE: As a core member of the retail leadership team, the Store Manager promotes Hermès culture through achieving store excellence, fostering talent, delivering memorable customer experiences, and ensuring seamless floor operations with an entrepreneurial spirit and innovation.

Organizational Structure:

The Store Manager of Venice reports to the Retail Director.

MAIN RESPONSIBILITIES:

1. Business and Sales Development: Define and implement commercial strategies to improve boutique performance, monitor KPIs, and coordinate with HQ on store and team development, including buying support based on performance analysis, market trends, and customer feedback.
2. People Management and Development: Embody Hermès values and culture, develop team members, promote communication about maison history and activities, lead recruitment and performance evaluations, identify training needs, and inspire team engagement.
3. Customer Experience: Lead the team to identify commercial opportunities, deliver exceptional service, develop client relationships, and enhance clienteling activities.
4. Operations: Oversee stock management, health & safety compliance, store maintenance, inventory accuracy, and transaction processing.
5. Compliance: Ensure adherence to company procedures, support audit processes, and maintain system integrity.

PROFILE:

• Bachelor's degree, preferably in economics or management.
• Fluent in Italian and English; third language is an advantage.
• Experience in management, preferably in luxury retail, with international exposure preferred.
• Proficiency in Excel and IT tools.
• Leadership qualities aligned with Hermès' humanistic values, charisma, strategic thinking, adaptability, and excellent interpersonal skills.

PERSONAL QUALITIES:

• Excellent communication and customer service skills.
• Team-oriented with autonomy.
• Flexible, dynamic, and passionate about retail and human values.

Hermès values diversity and inclusion, welcoming individuals of all backgrounds to join its human adventure.