Store Manager

Manolo Blahnik; Brescia; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A renowned luxury brand seeks a Store Manager for their retail location in Milan. The ideal candidate will have at least 5 years of experience in retail management, particularly in luxury environments, and will drive operational excellence, customer satisfaction, and sales growth. Responsibilities include leading a team, managing store operations, and enhancing the client experience through exceptional service and strategic initiatives.

Competenze

• Minimum 5 years’ experience in retail management, preferably in luxury retail.
• Strong commercial awareness and leadership skills.
• Excellent analytical, reporting, and problem-solving skills.

Mansioni

• Oversee daily operations and lead a team in a luxury retail store.
• Develop strategies for customer acquisition, retention, and relationship building.
• Ensure high store standards and positive work environment.

Conoscenze

Leadership

Commercial awareness

Problem-solving

Effective communication

Strumenti

Microsoft Office

Descrizione del lavoro

Department : Retail

Reports to : Head of Retail Operations & Business Development

Direct Reports : Assistant Store Manager, Senior Sales Associate, Sales Associate x3

Our Values :

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution-focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose :

As the Store Manager, you will oversee the daily operations of our luxury retail store in Milan. You will lead a team of dedicated professionals, ensuring high standards of customer service, operational excellence, and brand representation. Your strategic vision and leadership skills will drive sales growth and enhance the customer experience.

Key Responsibilities :

Leadership and mentoring

• Coach and mentor team members by setting commercial objectives.
• Implement effective incentives to motivate the team.
• Focus on self-awareness and development.
• Maintain high store standards and a positive work environment.
• Manage store recruitment, evaluation, and staff development, including succession planning.
• Ensure all People and Culture policies are followed and staff issues are resolved.

Strategy and analysis

• Provide feedback on product mix and sales data to drive performance.
• Conduct market studies and competitive analysis to identify sales opportunities.

Commercial and Sales

• Train and coach team members to meet sales targets.
• Monitor and report sales performance and customer feedback.
• Ensure visual merchandising standards are met.
• Manage seasonal sales events and special promotions.
• Develop strategies for customer acquisition, retention, and relationship building.

Client Experience

• Deliver exceptional customer service and after-sales support.
• Develop strong client relationships and support team sales efforts.
• Build partnerships with local businesses and brands for events and collaborations.

Operational excellence

• Ensure store presentation and service standards are maintained.
• Oversee store operations including payroll, cash management, and compliance.
• Coordinate with stock control and facilities teams to manage stock and safety standards.

Any other tasks as assigned.

Skills and Experience Required :

• Minimum 5 years’ experience in retail management, preferably in luxury retail.
• Strong commercial awareness and leadership skills.
• Experience in planning successful events and team motivation.
• Excellent analytical, reporting, and problem-solving skills.
• Proficient in Microsoft Office.
• Effective communication and presentation skills.
• High standards of professionalism and brand representation.

Our Commitment to Diversity, Equality and Inclusion :

Manolo Blahnik is an equal opportunity employer committed to diversity and inclusion. We value the differences our team members bring and are dedicated to creating a welcoming environment. We support equal employment opportunities and encourage applications from all backgrounds. If you require reasonable adjustments during the application or interview process, please inform us.