Store Director - Milano

Altus Partners; Italia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Versace is seeking a Store Director to lead a dynamic team in delivering exceptional customer service and driving business development. The ideal candidate will have 3-5 years of retail management experience, preferably in luxury, and a strong ability to foster team spirit and client relationships.

Competenze

• 3-5 years of experience in retail management, preferably luxury.
• Full understanding of specialty retail and store operations.
• Strong relationship skills with clients.

Mansioni

• Analyze business and propose action plans to improve results.
• Set personalized objectives for team members.
• Ensure superior customer service standards.

Conoscenze

Team Management

Client Relationship Management

Business Development

Problem Solving

Communication

Formazione

Bachelor's degree in Fashion or Business

Strumenti

Retail Point of Sale System

Microsoft Office (Word, Excel)

Descrizione del lavoro

WHY WORK FOR VERSACE Versace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978. Versace is led by Emmanuel Gintzburger as CEO and the design team is under the leadership of the Chief Creative Officer, Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace since April 1st, 2025. WHO YOU ARE Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Director will join our team reporting to the Retail Director supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service. WHAT YOU WILL DO Business development Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies Partner with the Retail Director to maximize sales and margin goals Responsible for the sales and KPIs performance of the store Partner with the Retail Director to prepare periodical reporting on competitors, products, potential opportunities Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity Develop business strategies, set achievable goals and targets and implement incentives to help boost sales Team Management Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals Effectively manage all HR functions to support the team Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities Motivate team to drive results through effective training, accountability and celebrating successes Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them Support with informative and inspiring participation the new staff onboarding experience Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions Encourage team members to focus on what they would like their clients to feel during a Versace experience Develop and expand customer base by capitalizing on high-profile clientele and sales Maintain an active social relationship with clients and community by understanding the needs and changes of the market CRM Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity. Implement and manage the boutique’s community outreach program to maintain active social relationships with clients Support the organization of in-store & promotional events, liaising with merchandising & PR team Store Management and Operations Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.) Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels Remain in compliance with operational and company policies and procedures Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses YOU’LL NEED TO HAVE 3-5 years of experience in retail management – luxury experience preferred Bachelor’s degree in Fashion or Business preferred Full understanding of specialty retail, including business development, visual merchandising and store operations Computer skills to include operation of retail point of sale system, Word, Excel and email Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market Strong team management skills, with the potential to develop people personally and professionally Confidence, organization skills, critical thinking and problem-solving skills Exceptional verbal and written communication skills Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities A positive and constructive approach, sales focused with the ability to take ownership WE’D LOVE TO SEE An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker Well connected with a strong ability to engage Elevated customer service skills; a true fashion expert with a passion for sales A positive, outgoing, high-energy personality able to thrive within a high paced environment

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