Store Director

Restoration Hardware; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury home furnishings brand is seeking a Gallery Leader in Milan to develop associates and deliver top service. The ideal candidate has over 10 years in luxury retail, excels in leadership, and fosters a dynamic work environment. Responsibilities include coaching teams and supporting human resources. This role offers a chance to shape the brand's future in an innovative setting.

Competenze

• 10+ years of leadership experience in high-end furnishings, design showrooms, luxury retail, or a similar field.
• Interior design experience preferred.
• Exceptional analytical, problem-solving, and decision-making skills.

Mansioni

• Coach, lead, and develop teams to drive sales and control expenses.
• Attract and retain talent in the business.
• Represent the brand through polished communication and professionalism.
• Support and manage human resources concerns quickly.

Conoscenze

Leadership in luxury retail

Problem-solving

Communication skills

Sales strategy

Descrizione del lavoro

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

Our architecturally inspiring galleries offer a seamlessly integrated hospitality experience, and we are building the world’s first consumer-facing interior design, architecture, and landscape architecture services platform inside our Galleries, further amplifying the brand.

As part of the Gallery team, you will be a part of this movement.

RH is seeking a Gallery Leader to lead and develop associates across all functions of the business. The Leader is expected to deliver first-class service internally and externally by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”. This role will demonstrate a passion for design and home furnishings and will lead a team focused on strategy and execution.

YOUR RESPONSIBILITIES

• Boldly coach, lead and develop teams to promote a positive and dynamic environment that drives sales and controls bottom-line expenses.
• Attract the right talent at all levels for our ever-changing business and retain talent who uphold the same personal and professional standards.
• Represent the RH brand through polished communication, personal appearance, and professionalism through the lens of refined taste with a discerning eye for luxury.
• Learn and communicate the RH design ethos and product assortment.
• Address all human resources concerns quickly, in partnership with Field Leadership and the People Team.
• Eagerly embrace change and deliver top results with a positive attitude, no matter what the obstacle.
• Monitor, communicate, and analyze the business and determine strategies to achieve extraordinary results.
• Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, Gallery cash controls, inventory management, and internal audits.
• Support, implement, provide follow-up, and feedback for all initiatives and rollouts as the business shifts and changes.

OUR REQUIREMENTS

• 10+ years of leadership experience in high-end furnishings, design showrooms, luxury retail, or a similar field.
• Interior design experience preferred.
• Proven experience fostering a positive and healthy work environment, where associates are empowered to do their best.
• Exceptional analytical, problem-solving, and decision-making skills.
• High energy and results-driven.
• Adept at gaining insights from mistakes and seeking constructive feedback from colleagues or leaders to improve results.
• Smart, creative, and has a point of view.

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 15 kgs while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around Gallery floor, stock room, and office.
• Prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.