Store Advisor (Part-time) - Milan

低; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join On's DTC team as a Store Associate in Milan, where you'll provide exceptional customer service and engage with the community. Be part of a dynamic store environment focused on delivering a premium customer experience and embodying the brand's values. Contribute ideas for store merchandising and community initiatives while helping to create a positive atmosphere for customers and team members alike.

Servizi

Continuous growth and development opportunities

Well-being initiatives focused on physical and mental health

Competenze

• Experience within a retail work environment.
• Fluent in Italian; English is a plus.
• Ability to take initiative and work independently.

Mansioni

• Deliver exceptional customer service and answer inquiries.
• Maintain product knowledge and store presentation.
• Assist with inventory management and store operations.

Conoscenze

Communication

Customer Service

Interpersonal Skills

Multitasking

Descrizione del lavoro

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our very first store in Italy!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.

Your Mission

• Continuously embody and communicate On's values and brand philosophy
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions and improving customer engagement with our product
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community initiatives for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management, Back of House functionality and store inventory counts
• Other duties as needed

Your story

• Experience within a retail work environment
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Excellent customer service and relationship building skills
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Fluent Italian written and spoken, English is a plus

Other information:

The following information is representative of the essential functions performed in this specific position.As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

About the Team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role.We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit?This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture.Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details?This second interview will be held with your future manager and will focus on the specifics of the job.Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style?This task will help us understand how you think, face a challenge and give insight into your novel ideas.Designed to give everyone their best shot, your case study is based on something you might typically experience on the job.This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse.This is a time to meet some of the people you'll be working closest with.In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values.We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit?We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly.It’s also time for you to reflect on the experience – are we the right place for you?No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.