Station Process Excellence Mgr, Process Excellence

Amazon Inc.; Burago di Molgora; On-site; EUR 80,000 - 110,000; Full time

Job summary

Amazon Italia Transport Srl in Italy seeks a Station Process Excellence Manager to drive continuous improvements in driver experience and site efficiency. You will audit processes, analyze data, and lead a small team to implement solutions across 200+ delivery stations.

The role requires data analytics, project management, and strong communication with leadership and stakeholders. It offers exposure to logistics innovations and a structured career path.

Qualifications

• Experience using data and metrics to drive improvements.
• Bachelor's degree or equivalent.
• Experience in logistics, transportation, supply chain, or data entry/administration.
• Experience in program or project management.
• Experience with Excel.
• Experience communicating with a wide range of stakeholders, including leadership.

Responsibilities

• Plan and implement continuous improvement initiatives to innovates the driver experience and improve efficiency.
• Audit processes for compliance and close any gaps.
• Analyze feedback and use data to own and implement process improvements at the site.
• Collaborate with station management to identify and solve process issues.

Skills

Data analysis

Stakeholder communication

Program management

Process improvement

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Excel

Google Analytics

SQL

HTML

Job description

Station Process Excellence Mgr, Process Excellence

Job ID: 10558892 | Amazon Italia Transport Srl - E54

As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery (via e-cargo bike or on foot) across Europe, and electric vehicle delivery. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations

Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation.

We’re also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the Process Excellence team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

Key job responsibilities

• Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
• Audit processes for compliance and work to close any gaps
• Analyse feedback and use data to own and implement process improvements at the site
• Work with station management and other stakeholders to identify and solve process-related issues

A day in the life

You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Station Process Excellence Mgr, you’ll be spotting problems and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You’ll also lead a few members of your own team and be involved with managing their daily tasks.

About the team

As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations to launch new programs, helping them meet customer demand and drive customer-focused innovation.

There are lots of different opportunities within the Process Excellence team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

The applicable collective agreement for this role is [CBA for employees of Logistics, Delivery and Shipping Sector ]. The position is classified at level [1] or above, depending on the candidate’s skills, competences and experience.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Bachelor's degree or equivalent
• Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
• Experience in program or project management
• Experience with Excel
• Experience communicating with a wide range of stakeholders, including colleagues and leadership

Preferred Qualifications

• Experience in process improvement
• Experience using analytical specific tools such as Google Analytics, SQL or HTML
• Knowledge of SQL

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The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

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