Stage IT- Platform Support

Nestlé SA; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Nestlé Italia offre un tirocinio full-time di 6 mesi in supporto alla piattaforma IT, con attività volta a fornire supporto tecnico e operativo. L'opportunità rivolta a neolaureati permette di impegnarsi in progetti innovativi e collaborare con team internazionali crescenti nel settore della tecnologia.

Servizi

Buono pasto

Accesso alla palestra

Laptop aziendale

Competenze

• Buona conoscenza della lingua inglese (livello B1/B2).
• Familiarità con sistemi operativi, rete e hardware desiderata.

Mansioni

• Fornire supporto tecnico per l'infrastruttura IT e collaborare con team globali.
• Documentare interazioni e risoluzioni nel sistema di ticketing.

Conoscenze

Conoscenza di base di sistemi operativi

Conoscenza di Office 365

Problem solving

Attenzione ai dettagli

Abilità comunicative

Capacità di lavorare in team

Formazione

Laurea in Informatica, Ingegneria Informatica, Statistica o campo correlato

Descrizione del lavoro

Position Snapshot :

• Nestlé Italy, Assago HQ
• Graduate in Computer Science, Computer Engineering, Statistics, or a related field
• Basic knowledge of operating systems, networks, and databases
• Compensation: €900/month; includes meal allowance, gym access, and laptop
• Good command of written and spoken English (level B1/B2)
• Full-time internship (6 months)
• Start Date: March 2025

Position Description :

Join our IT Platform Support team to provide technical and operational support for our IT infrastructure, including servers and networks. This internship offers engaging activities and technical challenges to foster your professional and personal growth.

We seek candidates with interest and basic familiarity with operating systems, networks, software, and hardware to assist in user support and team collaboration. You will also participate in ongoing learning about our IT products, services, and systems.

If you are passionate about technology and eager to make an impact, we want to hear from you!

A Day in the Life of an IT Platform Support Intern…

1. Configure and implement computer networks by working with global teams to ensure connectivity and security.
2. Participate in innovative projects to develop new technologies and support systems, collaborating with the Global IT Hub.
3. Assist in installing and configuring applications on on-premises and cloud servers, ensuring security compliance.
4. Support testing and deployment of updates and patches on servers and switches to keep the infrastructure secure and up-to-date.
5. Provide technical support to users via phone, email, or chat, resolving issues efficiently.
6. Identify and resolve IT problems using technical and logical skills.
7. Document interactions and resolutions in the ticketing system, monitoring progress.
8. Collaborate with local and international IT teams for effective problem resolution.
9. Stay updated on IT products, services, and systems through training and workshops.
10. Suggest process improvements to enhance efficiency and responsiveness of the IT team.

What will make you successful :

• Basic knowledge of operating systems, software, and hardware
• Familiarity with Office 365 (Outlook, Excel, SharePoint, OneDrive, etc.)
• Strong communication and interpersonal skills
• Ability to learn and adapt quickly
• Strong problem-solving skills
• Attention to detail and organizational skills
• Ability to work effectively in a team and collaborate
• Native Italian speaker with good command of English

Who we are, What we Believe in

We are Nestlé. We are the Good food, Good life company.

Good food, Good life is our promise and daily commitment. Our people, the Good People, make this possible.

We believe in recognition, inclusion, and valuing diversity to foster growth as individuals and as a company. We promote an inclusive work environment, business culture, and leadership model that ensure equal opportunities for all. Diversity is a strength, and we encourage sharing ideas and collaboration.

At Nestlé, you can join Emotional Communities—groups that promote a culture of openness and inclusion across various identities and passions, including LGBT+, gender balance, youth, disability, volunteering, green initiatives, and multiculturalism.

Diversity is a fact; inclusion is a choice, and we choose to be inclusive.