Stage After Sales Process Improvement - Nespresso

Nestlé SA; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Nestlé est à la recherche d'un stagiaire pour rejoindre l'équipe After Sales de Nespresso. Le candidat participé aux activités quotidiennes liées à la gestion des problèmes techniques et à l'amélioration continue des processus. Ce stage, d'une durée de 6 mois, offre l'opportunité de travailler sur des projets visant à optimiser l'efficacité opérationnelle et l'expérience client, dans un environnement dynamique.

Competenze

• Étudiants ou diplômés en ingénierie ou en économie.
• Maîtrise de l'italien et de l'anglais.
• Passionné par l'amélioration des processus.

Mansioni

• Soutien au développement de modifications dans les procédures actuelles.
• Surveillance des performances de réparation.
• Collaboration pour l'optimisation des KPI opérationnels.

Conoscenze

Analytique

Résolution de problèmes

Esprit d'équipe

Adaptabilité

Formazione

Ingénierie ou Économie

Strumenti

Microsoft Excel

Microsoft PowerPoint

Power BI

Descrizione del lavoro

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Stage After Sales Process Improvement - Nespresso Stage After Sales Process Improvement - Nespresso

Position Snapshot

• Undergraduates or graduates in Engineering, Economics
• Full-time internship (6 months)
• Fluent in English and Italian
• Strong analytical skills and passionate about process improvement

Position Summary

The candidate will have the opportunity to be part of the Nespresso After Sales team. She / He will support the team in the day-to-day activities related to the management of technical problems for both B2B and B2C customers, aiming to guarantee the highest service levels. The candidate will also support continuous improvement of end-to-end processes by identifying fit & gaps and automation opportunities.

A Day in the Life of After Sales Process Improvement Intern

• Support in developing changes and / or enhancements to the current procedures within Supply Chain functions, collaborating on projects for lean process reengineering with Customer Relationship Center (CRC) involvement.
• Ensure consistent, high service levels by monitoring repair performance and taking required action on cases
• Collaborate in the optimization of Operational KPIs
• Review and analyze existing processes within the After Sales team, identifying opportunities for continuous improvement
• Collaborate with the team to develop and implement strategies aimed at optimizing operational efficiency and enhancing the customer experience
• Support the definition and setting of KPIs for monitoring post-sale process performance
• Assist in the preparation of reports and presentations related to the results of improvement activities
• Support After Sales activities with a proactive approach, working closely with the team

What Will Make You Successful

• Curiosity and interest in processes in a complex and dynamic After Sales Services
• Strong analysis and problem-solving skills
• Positive forward-looking mindset and team spirit
• Adaptability to change
• Knowledge of Microsoft Office : Excel, PowerPoint
• Nice to have : Power BI
• Fluent in English and Italian

Position Snapshot

• Undergraduates or graduates in Engineering, Economics
• Full-time internship (6 months)
• Fluent in English and Italian
• Strong analytical skills and passionate about process improvement

Position Summary

The candidate will have the opportunity to be part of the Nespresso After Sales team. She / He will support the team in the day-to-day activities related to the management of technical problems for both B2B and B2C customers, aiming to guarantee the highest service levels. The candidate will also support continuous improvement of end-to-end processes by identifying fit & gaps and automation opportunities.

A Day in the Life of After Sales Process Improvement Intern

• Support in developing changes and / or enhancements to the current procedures within Supply Chain functions, collaborating on projects for lean process reengineering with Customer Relationship Center (CRC) involvement.
• Ensure consistent, high service levels by monitoring repair performance and taking required action on cases
• Collaborate in the optimization of Operational KPIs
• Review and analyze existing processes within the After Sales team, identifying opportunities for continuous improvement
• Collaborate with the team to develop and implement strategies aimed at optimizing operational efficiency and enhancing the customer experience
• Support the definition and setting of KPIs for monitoring post-sale process performance
• Assist in the preparation of reports and presentations related to the results of improvement activities
• Support After Sales activities with a proactive approach, working closely with the team

What Will Make You Successful

• Curiosity and interest in processes in a complex and dynamic After Sales Services
• Strong analysis and problem-solving skills
• Positive forward-looking mindset and team spirit
• Adaptability to change
• Knowledge of Microsoft Office : Excel, PowerPoint

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