Staff Customer Success Manager, Enterprise (Italian Speaker)

SentinelOne; Roma; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading cybersecurity company is looking for a Customer Success Manager to handle high-value Italian-speaking enterprise customers. The role involves managing relationships, ensuring customer satisfaction, and collaborating with internal teams. Candidates should have fluency in Italian and English, a customer-first mindset, and experience with large-scale accounts. This position supports remote work from Italy and offers a range of benefits including RSUs, private medical care, and flexible time off.

Servizi

Restricted Stock Units (RSUs)

Comprehensive private medical care

Flexible Time Off policy

Choice of laptop

Wellness Days for self-care

Competenze

• Proven experience managing large-scale Enterprise accounts.
• Track record of managing customer expectations effectively.
• Ability to collaborate across diverse cultural backgrounds.

Mansioni

• Manage post-sales relationships with a portfolio of customers.
• Drive product adoption among key customer stakeholders.
• Identify and address obstacles to customer success.

Conoscenze

Full professional fluency in both Italian and English

Customer-first mindset

Technical acumen

Exceptional communication skills

Analytical thinking

Strumenti

Totango

Salesforce

Descrizione del lavoro

What are we looking for

Are you passionate about creating exceptional customer experiences and building lasting relationships? SentinelOne is expanding its world-class Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value Italian-speaking Enterprise Customers ($500k ACV).

In this role, you'll be the strategic partner our customers rely on—navigating complex challenges, creating impactful outcomes, and ensuring mutual success. If you're excited to work with cutting-edge technology alongside a fun and collaborative team, we invite you to help our customers achieve unparalleled success.

What will you do

• Manage post-sales relationships with a portfolio of 5-15 of our largest customers, serving as their advocate within SentinelOne.
• Collaborate with internal service teams and customers to establish critical goals, onboarding plans, and define success criteria.
• Drive product adoption among key customer stakeholders.
• Engage in tailored customer interactions including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions.
• Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators.
• Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking.
• Travel 1 to 3 times per quarter as needed.
• Work remotely from your home office in Italy.

What skills and knowledge should you bring

• Full professional fluency in both Italian and English, enabling seamless communication with a global customer base.
• Fluency in Spanish is strongly preferred but not required.
• A truly customer-first mindset with a passion for building meaningful, trust-based relationships.
• Proven experience managing large-scale Enterprise accounts (e.g., with 20,000+ employees) as a Customer Success Manager.
• A track record of effectively managing customer expectations and delivering high satisfaction levels.
• Strong technical acumen to quickly understand complex challenges and offer impactful, best-practice guidance.
• Exceptional written and verbal communication skills tailored to diverse audiences and cultures.
• A natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism.
• Meticulous attention to detail, analytical thinking, and a self-starter attitude that thrives without constant oversight.
• Ability to juggle multiple priorities in a fast-paced environment and adaptability to change.
• Bonus points for experience with Totango (or similar Customer Success tools) and Salesforce.
• Additional advantage if you have a background in cybersecurity or a solid understanding of security concepts and industry terminology.

Why us

At SentinelOne, our Customer Success team is at the forefront of redefining cybersecurity relationships. This international, collaborative group is renowned for its innovative approach, consistently setting industry benchmarks in customer engagement and satisfaction.

By joining us, you'll be part of a team that values ingenuity, embraces diverse perspectives, and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy, continuous learning, and a shared mission to protect what matters most to our customers.

We also provide a range of benefits to support your success, including:

• Restricted Stock Units (RSUs)
• Comprehensive private medical care, accident cover, and life insurance
• Flexible Time Off policy to recharge when needed
• Choice of a high-end MacBook or Windows laptop, plus home office setup support
• An additional Volunteering Day off each year and 4 Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for life's important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning for professional development
• Full access to Wellness Coach, a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

Required Experience : Manager

Key Skills

SAAS, Customer Service, Cloud, Healthcare, Account Management, CRM, Salesforce, Infrastructure, Client Relationships, New Customers, Territory, Trade shows, Sales Goals, Sales Process, Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1