Staff Customer Success Manager, Enterprise (Italian Speaker)

SentinelOne; Parma; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

SentinelOne is seeking a Staff Customer Success Manager (Italian Speaker) to expand their Customer Success team. This role focuses on managing relationships with high-value enterprise customers, where your technical background and customer-first mindset will drive mutual success. Key responsibilities include conducting tailored interactions and navigating challenges while advocating for customers within the company. You will enjoy working with cutting-edge technology in a collaborative environment, supported by benefits like RSUs, flexible time off, and professional development resources.

Servizi

RSUs

Private medical care

Flexible time off

Wellness days

Parental leave

Mental health support

Professional development resources

Inclusion initiatives

Competenze

• Experience managing large-scale Enterprise accounts (20,000+ employees)
• Ability to collaborate across cultures with empathy and professionalism
• Experience in cybersecurity or understanding of security concepts is advantageous

Mansioni

• Manage post-sales relationships with 5-15 large customers
• Conduct tailored interactions, including weekly meetings and QBRs
• Proactively address obstacles to customer success using the Customer Success platform

Conoscenze

Fluency in Italian

Fluency in English

Customer-first mindset

Communication skills

Analytical skills

Attention to detail

Technical understanding

Strumenti

Totango

Salesforce

Descrizione del lavoro

Staff Customer Success Manager, Enterprise (Italian Speaker)

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About Us

At SentinelOne, we’re redefining cybersecurity by leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. We focus on building industry-leading products and cultivating an exceptional company culture, guided by our core values. We seek passionate individuals who thrive in collaborative environments and are eager to drive impact. If you enjoy solving complex challenges in innovative ways, we’d love to connect with you.

What are we looking for?

We are expanding our Customer Success team and looking for a relationship-driven professional with a technical background to manage our high-value, Italian-speaking Enterprise Customers ($500k+ ACV). You will be a strategic partner, navigating challenges, creating impactful outcomes, and ensuring mutual success. If you are excited about working with cutting-edge technology in a collaborative environment, consider joining us to help our customers achieve success.

What will you do?

1. Manage post-sales relationships with 5-15 large customers, advocating for them within SentinelOne.
2. Collaborate internally and with customers to set goals, onboarding plans, and success criteria.
3. Conduct tailored interactions, including weekly meetings, health checks, QBRs, and roadmap discussions.
4. Proactively address obstacles to customer success and retention using our Customer Success platform and health indicators.
5. Keep detailed records of customer engagement within our platform for visibility and tracking.
6. Travel 1-3 times per quarter as needed.
7. Work remotely from your home office in Italy.

What skills and knowledge should you bring?

• Fluency in Italian and English; Spanish is a plus.
• A customer-first mindset and passion for building trust-based relationships.
• Experience managing large-scale Enterprise accounts (20,000+ employees).
• Ability to manage expectations and deliver high satisfaction.
• Strong technical understanding to address complex challenges.
• Excellent communication skills tailored to diverse audiences.
• Ability to collaborate across cultures with empathy and professionalism.
• Attention to detail, analytical skills, and self-motivation.
• Ability to handle multiple priorities in a fast-paced environment.
• Experience with tools like Totango or Salesforce is a plus.
• Background in cybersecurity or understanding of security concepts is advantageous.

Why us?

Our Customer Success team is at the forefront of redefining cybersecurity relationships, known for innovation and high customer engagement. We value ingenuity, diversity, and transformative outcomes. Our culture promotes autonomy, continuous learning, and a shared mission to protect our clients.

We offer benefits such as RSUs, private medical care, flexible time off, home office support, wellness days, parental leave, mental health support, professional development resources, and inclusion initiatives.

SentinelOne is an Equal Opportunity Employer and participates in the E-Verify Program for U.S. roles.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Computer and Network Security